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Scientific Computing and Data / Mount Sinai Data Warehouse / Open a Ticket

Open a Ticket

Scheduled Downtime for Scientific Computing and Data Service Desks

Overview: Scientific Computing and Data JIRA Service Desk portals for MSDW, Leaf, ATLAS, REDCap and eRAP will be offline for testing the migration to DTP JIRA Enterprise Cloud. This migration will provide enterprise-grade scale, security, and governance controls for Jira, Confluence, and Jira Service Management

Dates: Friday, March 14th 5pm – Sunday, March 16th 11pm

Impact: Users will not be able to access or submit support requests via Scientific Computing and Data Service Desk Portal during this time.

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The best method to ask a question, make a request, report a bug, or contact support personnel is to submit a ticket for your service:

 

Please be sure to include as much information as possible, including the best method to reach you. A team member will respond to you soon!

 

We are supported by grant UL1TR004419 from the National Center for Advancing Translational Sciences, National Institutes of Health.