As a part of our HIPAA compliance activities, we need to shut down the external gateway access to Minerva. The High Performance Computing team has made adjustments so that all users can connect to internal login nodes, thus all users will need a VPN account for off-campus login.

For Mount Sinai internal users the external gateway will be removed as of April 15th
For Non-Mount Sinai external collaborators the gateway will be removed as of April 30th 

If you are a PI and are sponsoring external users, please also see this post.

Instructions for Mount Sinai Internal Users:

If you don’t have a VPN account yet, please request a VPN account via SAILPOINT through Mount Sinai IT following the instructions at

After you have acquired a VPN account you can follow these instructions to login to the VPN ( or  school VPN wiki page at and then access Minerva as normal, using

You can reach out to the IT Helpdesk here for assistance on VPN issues:

By Phone: 1-212-241-7091
Via email:


General Note:

Firefox is the preferred browser for launching f5 software, while Chrome may sometimes have troubles.

Instructions on F5 setup on Linux (such as Ubuntu) system: 
On your Ubuntu machine go to and log in with your password / VIP token.  The welcome page will have many boxes.  Click on linux_deb  and download the f5 software.  Open a terminal on Ubuntu and move to the folder that contains the download, then: sudo apt install /path/to/package/name. deb/opt/f5 will be created.  Click on “tunnel” and on the f5 popup, “Choose” /opt/f5/vpn/f5vpn and you should  be in.