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Scientific Computing and Data / AIR·MS (AI Ready Mount Sinai) / Help and Support

How to get help

Before reaching out please visit our Frequently Asked Questions (FAQ) page to see if your question is addressed here.

Advanced Support is now available through a new ticketing support system.

If your question is not answered in the FAQ section then you can ask your question, make a request, report a bug, or contact support personnel by submitting a ticket.

This new service will provide 1:1 support and will address a broad range of areas including, but not limited to:

  • Data-related questions 
    • Observational Medical Outcomes Partnership (OMOP) 
    • Clinical codes 
    • Metadata/Data in AIR·MS
  • Access-related questions 
  • Python/R related questions 
  • Minerva
  • Project/collaboration requests 
  • Compliance/IRB