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Scientific Computing and Data / AIR·MS (AI Ready Mount Sinai) / Help and Support

How to get help

Before reaching out please visit our Frequently Asked Questions (FAQ) page to see if your question is addressed here.

COMING SOON: Open a Ticket

If your question is not answered in the FAQ section then you will soon be able to ask your question, make a request, report a bug, or contact support personnel by submitting a ticket.

This new service will provide 1:1 support and will address a broad range of areas including, but not limited to:

  • Data-related questions 
    • Observational Medical Outcomes Partnership (OMOP) 
    • Clinical codes 
    • Metadata/Data in AIR·MS
  • Access-related questions 
  • Python/R related questions 
  • Minerva
  • Project/collaboration requests 
  • Compliance/IRB 

This service is currently in development and will be available soon.

In the meantime, if you have general inquiries or support questions that are not addressed by FAQ, please contact the AIR·MS team using the email addresses below:

Please use this email for general questions and inquiries about AIR·MS: airms-info

Please use this email for any support issues using AIR·MS or during your onboarding process: airms-support