Digital Concierge

Office Hours Wednesdays 3:30-4:30PM

In addition, Office Hours are provided once a month on a different weekday

Scientific Computing & Digital & Technology Partners (DTP) Online Clinic

Our team will answer your questions during weekly Digital Concierge, every Wednesday from 3:30-4:30 PM. Click here to register and join.

Based on the feedback we received from our annual survey, we also announce one additional day of Digital Concierge per month, on a different weekday.

The Digital Concierge is first-come, first-served. If you have questions about more than one research resource at Mount Sinai, we’ll assist you from one Zoom breakout room to the next.


DTP Academic Technology

  • DTP Academic Technology provides support for computer-related issues, software questions, and IT concerns

High Performance Computing (HPC)

  • Minerva is comprised of over 2 petaflops of computational power and 32 petabytes of storage

Mount Sinai Data Warehouse (MSDW) / Self-Service Cohort Query Tools

  • MSDW provides access to clinical and operational data collected from Mount Sinai’s Epic Electronic Health Records
  • Self-service query tools include Leaf, ATLAS and TriNetX

Research Electronic Data Capture (REDCap)

  • REDCap is a secure, interactive web application for building and managing online surveys and databases

Electronic Research Application Portal (eRAP)

  • eRAP is a secure, interactive tool for rapid database customization for single and multi-site studies

Data Ark Data Commons

  • Data Ark consists of public and Sinai-specific data sets located on Minerva

DTP Cybersecurity

  • Protect your data, laptop and other digital resources

Levy Library Resources and Services

  • Use Library resources to find and manage evidence, data, and measurement instruments. Guidance on publication analysis and research impact, evidence synthesis, reference management, and data sharing

Epic Research Training

  • Epic Research provides support for issues related to existing functionality and offers guidance for utilizing Epic for future research endeavors


We look forward to partnering with you to further your research.


To make service requests and for additional help: