Digital Concierge

Office Hours Wednesdays 3:30-4:30PM

In addition, Office Hours are provided once a month on a different weekday

Scientific Computing & Digital & Technology Partners (DTP) Online Clinic

Our team will answer your questions during weekly Digital Concierge, every Wednesday from 3:30-4:30 PM. Click here to register and join.

Based on the feedback we received from our annual survey, we also announce one additional day of Digital Concierge per month, on a different weekday.

The Digital Concierge is first-come, first-served, following pre-registration. If you have questions about more than one research resource at Mount Sinai, we’ll assist you from one Zoom breakout room to the next.


High Performance Computing (HPC)

  • The HPC team helps you develop and run your computational science and data science on Minerva, consisting of >2 petaflops of computational power (CPUs+GPUs), 32 petabytes of storage and over 1,000 applications.

Artificial Intelligence (AI)

  • The AI team guides you to leverage AI tools for your research.

Data Ark Data Commons

  • The Data Ark team supports you to utilize publicly available and Mount Sinai-specific data sets located on Minerva.

Mount Sinai Data Warehouse (MSDW)

  • The MSDW team guides you to identify and utilize clinical and operational data from MSHS’s health care processes.

Research Electronic Data Capture (REDCap)

  • The REDCap team assists you to build and manage online surveys and projects.

Electronic Research Application Portal (eRAP)

  • The eRAP team helps you to use the administrative functions of custom eRAP databases.

Epic Research Training

  • Epic Research provides support for issues related to existing functionality and offers guidance for utilizing Epic for future research endeavors.

DTP Academic Technology

  • DTP Academic Technology provides support for computer-related issues, software questions, and IT concerns.

DTP Cybersecurity

  • Protect your data, laptop and other digital resources.

Levy Library Resources and Services

  • Use Library resources to find and manage evidence, data, and measurement instruments. Guidance on publication analysis and research impact, evidence synthesis, reference management, and data sharing.

We look forward to partnering with you to further your research.


To make service requests and for additional help: