{"id":582,"date":"2021-07-08T15:12:29","date_gmt":"2021-07-08T19:12:29","guid":{"rendered":"https:\/\/labs.icahn.mssm.edu\/msdw\/?page_id=582"},"modified":"2025-12-09T13:56:58","modified_gmt":"2025-12-09T18:56:58","slug":"open-a-ticket","status":"publish","type":"page","link":"https:\/\/labs.icahn.mssm.edu\/msdw\/open-a-ticket\/","title":{"rendered":"Open a Ticket"},"content":{"rendered":"<p>[et_pb_section bb_built=&#8221;1&#8243; _builder_version=&#8221;3.22&#8243;][et_pb_row _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Breadcrumb&#8221; _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<p><a href=\"https:\/\/labs.icahn.mssm.edu\/minervalab\/scientific-computing-and-data\">Scientific Computing and Data<\/a>\u00a0\/\u00a0<a href=\"https:\/\/labs.icahn.mssm.edu\/msdw\">Mount Sinai Data Warehouse<\/a> \/ Open a Ticket<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; header_text_color=&#8221;#00aeef&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243; background_pattern_color=&#8221;rgba(0,0,0,0.2)&#8221; background_mask_color=&#8221;#ffffff&#8221; text_text_shadow_horizontal_length=&#8221;text_text_shadow_style,%91object Object%93&#8243; text_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; text_text_shadow_vertical_length=&#8221;text_text_shadow_style,%91object Object%93&#8243; text_text_shadow_vertical_length_tablet=&#8221;0px&#8221; text_text_shadow_blur_strength=&#8221;text_text_shadow_style,%91object Object%93&#8243; text_text_shadow_blur_strength_tablet=&#8221;1px&#8221; link_text_shadow_horizontal_length=&#8221;link_text_shadow_style,%91object Object%93&#8243; link_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; link_text_shadow_vertical_length=&#8221;link_text_shadow_style,%91object Object%93&#8243; link_text_shadow_vertical_length_tablet=&#8221;0px&#8221; link_text_shadow_blur_strength=&#8221;link_text_shadow_style,%91object Object%93&#8243; link_text_shadow_blur_strength_tablet=&#8221;1px&#8221; ul_text_shadow_horizontal_length=&#8221;ul_text_shadow_style,%91object Object%93&#8243; ul_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; ul_text_shadow_vertical_length=&#8221;ul_text_shadow_style,%91object Object%93&#8243; ul_text_shadow_vertical_length_tablet=&#8221;0px&#8221; ul_text_shadow_blur_strength=&#8221;ul_text_shadow_style,%91object Object%93&#8243; ul_text_shadow_blur_strength_tablet=&#8221;1px&#8221; ol_text_shadow_horizontal_length=&#8221;ol_text_shadow_style,%91object Object%93&#8243; ol_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; ol_text_shadow_vertical_length=&#8221;ol_text_shadow_style,%91object Object%93&#8243; ol_text_shadow_vertical_length_tablet=&#8221;0px&#8221; ol_text_shadow_blur_strength=&#8221;ol_text_shadow_style,%91object Object%93&#8243; ol_text_shadow_blur_strength_tablet=&#8221;1px&#8221; quote_text_shadow_horizontal_length=&#8221;quote_text_shadow_style,%91object Object%93&#8243; quote_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; quote_text_shadow_vertical_length=&#8221;quote_text_shadow_style,%91object Object%93&#8243; quote_text_shadow_vertical_length_tablet=&#8221;0px&#8221; quote_text_shadow_blur_strength=&#8221;quote_text_shadow_style,%91object Object%93&#8243; quote_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_text_shadow_horizontal_length=&#8221;header_text_shadow_style,%91object Object%93&#8243; header_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_text_shadow_vertical_length=&#8221;header_text_shadow_style,%91object Object%93&#8243; header_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_text_shadow_blur_strength=&#8221;header_text_shadow_style,%91object Object%93&#8243; header_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_2_text_shadow_horizontal_length=&#8221;header_2_text_shadow_style,%91object Object%93&#8243; header_2_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_2_text_shadow_vertical_length=&#8221;header_2_text_shadow_style,%91object Object%93&#8243; header_2_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_2_text_shadow_blur_strength=&#8221;header_2_text_shadow_style,%91object Object%93&#8243; header_2_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_3_text_shadow_horizontal_length=&#8221;header_3_text_shadow_style,%91object Object%93&#8243; header_3_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_3_text_shadow_vertical_length=&#8221;header_3_text_shadow_style,%91object Object%93&#8243; header_3_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_3_text_shadow_blur_strength=&#8221;header_3_text_shadow_style,%91object Object%93&#8243; header_3_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_4_text_shadow_horizontal_length=&#8221;header_4_text_shadow_style,%91object Object%93&#8243; header_4_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_4_text_shadow_vertical_length=&#8221;header_4_text_shadow_style,%91object Object%93&#8243; header_4_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_4_text_shadow_blur_strength=&#8221;header_4_text_shadow_style,%91object Object%93&#8243; header_4_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_5_text_shadow_horizontal_length=&#8221;header_5_text_shadow_style,%91object Object%93&#8243; header_5_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_5_text_shadow_vertical_length=&#8221;header_5_text_shadow_style,%91object Object%93&#8243; header_5_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_5_text_shadow_blur_strength=&#8221;header_5_text_shadow_style,%91object Object%93&#8243; header_5_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_6_text_shadow_horizontal_length=&#8221;header_6_text_shadow_style,%91object Object%93&#8243; header_6_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_6_text_shadow_vertical_length=&#8221;header_6_text_shadow_style,%91object Object%93&#8243; header_6_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_6_text_shadow_blur_strength=&#8221;header_6_text_shadow_style,%91object Object%93&#8243; header_6_text_shadow_blur_strength_tablet=&#8221;1px&#8221; box_shadow_horizontal_tablet=&#8221;0px&#8221; box_shadow_vertical_tablet=&#8221;0px&#8221; box_shadow_blur_tablet=&#8221;40px&#8221; box_shadow_spread_tablet=&#8221;0px&#8221; vertical_offset_tablet=&#8221;0&#8243; horizontal_offset_tablet=&#8221;0&#8243; z_index_tablet=&#8221;0&#8243;]<\/p>\n<h1>Open a Ticket<\/h1>\n<div class=\"x_elementToProof\" data-olk-copy-source=\"MessageBody\">All service desks have now been migrated to JIRA Cloud. You can access the new service desk portals\u00a0<a id=\"OWA26a7bcd6-64f8-14c7-c4ac-64a1feaac627\" class=\"x_x_OWAAutoLink\" href=\"https:\/\/scicomp.atlassian.net\/servicedesk\/customer\/portals\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/div>\n<div class=\"x_elementToProof\">\u00a0<\/div>\n<div class=\"x_elementToProof\">Please update your bookmarks as needed.<\/div>\n<div class=\"x_elementToProof\">\u00a0<\/div>\n<div class=\"x_elementToProof\">Thank you all for your patience.<\/div>\n<div class=\"x_elementToProof\">\u00a0<\/div>\n<p>***************************************************************************************************************************************************************<\/p>\n<p>The best method to ask a question, make a request, report a bug, or contact support personnel is to submit a ticket for your service:<\/p>\n<ul>\n<li><a href=\"https:\/\/hpims.atlassian.net\/servicedesk\/customer\/portal\/67\">NEW: AIR\u00b7<\/a><a href=\"https:\/\/hpims.atlassian.net\/servicedesk\/customer\/portal\/67\">MS Support Ticket<\/a><\/li>\n<li><a href=\"https:\/\/scicomp.atlassian.net\/servicedesk\/customer\/portal\/3\">Atlas Support Ticket<\/a><\/li>\n<li><a href=\"https:\/\/scicomp.atlassian.net\/servicedesk\/customer\/portal\/1\">eRAP Support Ticket<\/a><\/li>\n<li><a href=\"https:\/\/scicomp.atlassian.net\/servicedesk\/customer\/portal\/3\">Leaf Support Ticket<\/a><\/li>\n<li><a href=\"https:\/\/scicomp.atlassian.net\/servicedesk\/customer\/portal\/2\">MSDW Support Ticket<\/a><\/li>\n<li><a href=\"https:\/\/scicomp.atlassian.net\/servicedesk\/customer\/portal\/5\">REDCap Support Ticket<\/a><\/li>\n<li><a href=\"https:\/\/scicomp.atlassian.net\/servicedesk\/customer\/portal\/3\">TriNetX Support Ticket<\/a><\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p>Please be sure to include as much information as possible, including the best method to reach you. A team member will respond to you soon!<\/p>\n<p>\u00a0<\/p>\n<p>We are supported by grant UL1TR004419 from the National Center for Advancing Translational Sciences, National Institutes of Health.<\/p>\n<p>\u00a0<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Scientific Computing and Data\u00a0\/\u00a0Mount Sinai Data Warehouse \/ Open a Ticket Open a TicketAll service desks have now been migrated to JIRA Cloud. You can access the new service desk portals\u00a0here.\u00a0Please update your bookmarks as needed.\u00a0Thank you all for your patience.\u00a0***************************************************************************************************************************************************************The best method to ask a question, make a request, report a bug, or contact [&hellip;]<\/p>\n","protected":false},"author":600,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<ul><li><a href=\"https:\/\/scicomp.mssm.edu\/jira\/servicedesk\/customer\/portal\/18\">ADRC Support Ticket<\/a><\/li><li><a href=\"https:\/\/scicomp.mssm.edu\/jira\/servicedesk\/customer\/portal\/14\">Atlas Support Ticket<\/a><\/li><li><a href=\"https:\/\/scicomp.mssm.edu\/jira\/servicedesk\/customer\/portal\/8\">eRAP Support Ticket<\/a><\/li><li><a href=\"https:\/\/scicomp.mssm.edu\/jira\/servicedesk\/customer\/portal\/11\">HHEAR Support Ticket<\/a><\/li><li><a href=\"https:\/\/scicomp.mssm.edu\/jira\/servicedesk\/customer\/portal\/14\">i2b2 Support Ticket<\/a><\/li><li><a href=\"https:\/\/scicomp.mssm.edu\/jira\/servicedesk\/customer\/portal\/14\">Leaf Support Ticket<\/a><\/li><li><a href=\"https:\/\/scicomp.mssm.edu\/jira\/servicedesk\/customer\/portal\/4\">MSDW Support Ticket<\/a><\/li><li><a href=\"https:\/\/scicomp.mssm.edu\/jira\/servicedesk\/customer\/portal\/9\">REDCap Support Ticket<\/a><\/li><li><a href=\"https:\/\/scicomp.mssm.edu\/jira\/servicedesk\/customer\/portal\/14\">TriNetX Support Ticket<\/a><\/li><\/ul><p>\u00a0<\/p><p>Still having trouble? Submit a ticket and an MSDW Team Member will respond to you.<\/p><p>\u00a0<\/p>","_et_gb_content_width":"","footnotes":""},"class_list":["post-582","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/labs.icahn.mssm.edu\/msdw\/wp-json\/wp\/v2\/pages\/582","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/labs.icahn.mssm.edu\/msdw\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/labs.icahn.mssm.edu\/msdw\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/labs.icahn.mssm.edu\/msdw\/wp-json\/wp\/v2\/users\/600"}],"replies":[{"embeddable":true,"href":"https:\/\/labs.icahn.mssm.edu\/msdw\/wp-json\/wp\/v2\/comments?post=582"}],"version-history":[{"count":13,"href":"https:\/\/labs.icahn.mssm.edu\/msdw\/wp-json\/wp\/v2\/pages\/582\/revisions"}],"predecessor-version":[{"id":3874,"href":"https:\/\/labs.icahn.mssm.edu\/msdw\/wp-json\/wp\/v2\/pages\/582\/revisions\/3874"}],"wp:attachment":[{"href":"https:\/\/labs.icahn.mssm.edu\/msdw\/wp-json\/wp\/v2\/media?parent=582"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}