{"id":42,"date":"2020-02-05T14:26:58","date_gmt":"2020-02-05T14:26:58","guid":{"rendered":"https:\/\/labs.icahn.mssm.edu\/msdw\/?page_id=42"},"modified":"2025-06-09T11:47:13","modified_gmt":"2025-06-09T15:47:13","slug":"faqs","status":"publish","type":"page","link":"https:\/\/labs.icahn.mssm.edu\/msdw\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22&#8243;][et_pb_row _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Breadcrumb&#8221; _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221;]<a href=\"https:\/\/labs.icahn.mssm.edu\/minervalab\/scientific-computing-and-data\">Scientific Computing and Data<\/a>\u00a0\/\u00a0<a href=\"https:\/\/labs.icahn.mssm.edu\/msdw\">Mount Sinai Data Warehouse<\/a> \/ Frequently Asked Questions<br \/>\n[\/et_pb_text][et_pb_text admin_label=&#8221;FAQ&#8221; _builder_version=&#8221;4.9.0&#8243; header_font=&#8221;|600|||||||&#8221; header_text_color=&#8221;#221f72&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h1><a id=\"top\"><\/a>Frequently Asked Questions<\/h1>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #221f72\">General<\/span><\/h2>\n<p><span style=\"color: #d60b8c\"><a style=\"color: #d60b8c\" href=\"#q1\">Q: How can I identify eligible cohorts available in MSDW?<\/a><\/span><\/p>\n<p><span style=\"color: #d60b8c\"><a style=\"color: #d60b8c\" href=\"#q2\">Q: What Data sources are available in the Data Warehouse?<\/a><\/span><\/p>\n<p><span style=\"color: #d60b8c\"><a style=\"color: #d60b8c\" href=\"#q3\">Q: How far back does the data go?<\/a><\/span><\/p>\n<p><span style=\"color: #d60b8c\"><a style=\"color: #d60b8c\" href=\"#q4\">Q: How often is the data refreshed?<\/a><\/span><\/p>\n<p><span style=\"color: #d60b8c\"><a style=\"color: #d60b8c\" href=\"#q5\">Q: What data is available in MSDW?<\/a><\/span><\/p>\n<p><span style=\"color: #d60b8c\"><a style=\"color: #d60b8c\" href=\"#q5b\">Q: Does MSDW and de-identified and PHI data?<\/a><\/span><\/p>\n<p><span style=\"color: #d60b8c\"><a style=\"color: #d60b8c\" href=\"#q5e\">Q: What information is available in the Enterprise Data Catalog?<\/a><\/span><\/p>\n<p><span style=\"color: #d60b8c\"><a style=\"color: #d60b8c\" href=\"#q6\">Q: Is there a centralized information point regarding all data available to Sinai researchers?<\/a><\/span><\/p>\n<p><span style=\"color: #d60b8c\"><a style=\"color: #d60b8c\" href=\"#q7\">Q: If I want identifiable data or a custom report, what should I do?<\/a><\/span><\/p>\n<p><span style=\"color: #d60b8c\"><a style=\"color: #d60b8c\" href=\"#q8\">Q: How much are the Data Warehouse services?<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h2>\u00a0<\/h2>\n<h2><span style=\"color: #221f72\">Cohort Query Tools<\/span><\/h2>\n<p><span style=\"color: #d60b8c\"><a style=\"color: #d60b8c\" href=\"#q7b\">Q: Which Cohort Query Tool should I use?<\/a><\/span><\/p>\n<p><span style=\"color: #d60b8c\"><a style=\"color: #d60b8c\" href=\"#qqt2\">Q: How do you compare Leaf, ATLAS, and TriNetX from a user perspective?<\/a><\/span><\/p>\n<p><span style=\"color: #d60b8c\"><a style=\"color: #d60b8c\" href=\"#qqt3\">Q: I am getting an error when trying to access or log in to Leaf or ATLAS. What do I do?<\/a><\/span><\/p>\n<p><span style=\"color: #d60b8c\"><a style=\"color: #d60b8c\" href=\"#qqt4\">Q: Do I need to request access every time I want to use a query tool to review de-identified data?<\/a><\/span><\/p>\n<p><span style=\"color: #d60b8c\"><a style=\"color: #d60b8c\" href=\"#qqt5\">Q: Is it possible to get number of patients for a particular disease that are not getting treatment (i.e. new diagnosis)?<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h2>\u00a0<\/h2>\n<h2><span style=\"color: #221f72\">MSDW Processes\/Approvals<\/span><\/h2>\n<p><span style=\"color: #d60b8c\"><a style=\"color: #d60b8c\" href=\"#q8\">Q: How much are the Data Warehouse services?<\/a><\/span><\/p>\n<p><span style=\"color: #d60b8c\"><a style=\"color: #d60b8c\" href=\"#q9\">Q: Do I have to give a fund number?<\/a><\/span><\/p>\n<p><span style=\"color: #d60b8c\"><a style=\"color: #d60b8c\" href=\"#q10\">Q: What paperwork\/approvals do I need for an IRB research project?<\/a><\/span><\/p>\n<p><span style=\"color: #d60b8c\"><a style=\"color: #d60b8c\" href=\"#q10b\">Q: What is the turnaround time for a custom data set?<\/a><\/span><\/p>\n<p><span style=\"color: #d60b8c\"><a style=\"color: #d60b8c\" href=\"#q11\">Q: Can I receive a cost and time estimate before agreeing to my data request?<\/a><\/span><\/p>\n<p><span style=\"color: #d60b8c\"><a style=\"color: #d60b8c\" href=\"#q12\">Q: Can I submit a recurring request?<\/a><\/span><\/p>\n<p><span style=\"color: #d60b8c\"><a style=\"color: #d60b8c\" href=\"#q13\">Q: Can I make changes to my data request requirements?<\/a><\/span><\/p>\n<p><span style=\"color: #d60b8c\"><a style=\"color: #d60b8c\" href=\"#q14\">Q: What if there is an issue with the data after my ticket has been closed?<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h2>\u00a0<\/h2>\n<h2><span style=\"color: #221f72\">Receiving Data<\/span><\/h2>\n<p><span style=\"color: #d60b8c\"><a style=\"color: #d60b8c\" href=\"#q15\">Q: When do I get my data?<\/a><\/span><\/p>\n<p><span style=\"color: #d60b8c\"><a style=\"color: #d60b8c\" href=\"#q16\">Q: How will my data be provided to me?<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h2>\u00a0<\/h2>\n<h2><span style=\"color: #221f72\">Data Sources<\/span><\/h2>\n<p><span style=\"color: #d60b8c\"><a style=\"color: #d60b8c\" href=\"#q16a\">Q: What is Epic Clarity?<\/a><\/span><\/p>\n<p><span style=\"color: #d60b8c\"><a style=\"color: #d60b8c\" href=\"#q16b\">Q: What is Epic Caboodle?<\/a><\/span><\/p>\n<p><span style=\"color: #d60b8c\"><a style=\"color: #d60b8c\" href=\"#q16c\">Q: What is OMOP?<\/a><\/span><\/p>\n<p><span style=\"color: #d60b8c\"><a style=\"color: #d60b8c\" href=\"#q16d\">Q: Where can I get more information about OMOP Data in MSDW?<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h2>\u00a0<\/h2>\n<h2><span style=\"color: #221f72\">User Support<\/span><\/h2>\n<p><span style=\"color: #d60b8c\"><a style=\"color: #d60b8c\" href=\"#q17\">Q: What are ways I can meet with the MSDW team to discuss my needs?<\/a><\/span><\/p>\n<p><span style=\"color: #d60b8c\"><a style=\"color: #d60b8c\" href=\"#q18\">Q: Who can I contact if I have questions?<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><a id=\"q1\"><\/a><span style=\"color: #d60b8c\">Q: How can I identify eligible cohorts available in MSDW?<\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\"><span style=\"color: #221f72\"><strong>A:<\/strong><\/span> You can search the Mount Sinai Data Warehouse (MSDW) to identify eligible cohorts by using one of our de-identified self-service tools: Leaf, ATLAS, or TriNetX. Each tool has an accompanying tutorial for use. <a href=\"https:\/\/labs.icahn.mssm.edu\/msdw\/services\/\">Click here <\/a> to learn more.<\/span><\/p>\n<p><span style=\"color: #808080\"><a id=\"q2\" style=\"color: #808080\"><\/a><span style=\"color: #d60b8c\">Q: What Data sources are available in the Data Warehouse?<\/span><\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\"><span style=\"color: #221f72\"><strong>A:<\/strong><\/span> The majority of the data provided by the MSDW comes from the Epic (Verona, WI) electronic health record (EHR), which is the primary EHR for the Mount Sinai Health System (MSHS). Epic was implemented as the inpatient EHR at Mount Sinai Hospital (MSH) in late 2011. The MSDW provides researchers access to data on the over 12 million unique patients in the Mount Sinai Health System Epic EHR, of which nearly 5.5 million of these patients have had an encounter. In total there are over 115 million patient encounters recorded in Epic. The majority of the data collected by the MSDW comes from the Epic Clarity and Caboodle databases, as Epic is the primary electronic health record (EHR) across the Mount Sinai Health System (MSHS). The clinical data is extracted from the Epic Caboodle and Clarity databases, transformed to the OMOP Common Data Model (CDM) and is stored in the MSDW2 database. Epic data can be supplemented with other data resources, such as insurance information from MSX and endoscopy data from Provation.<\/span><\/p>\n<p><span style=\"color: #d60b8c\"><a id=\"q3\" style=\"color: #d60b8c\"><\/a>Q: How far back does the data go?<\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\"><span style=\"color: #221f72\"><strong>A:<\/strong><\/span> The majority of the data provided by the MSDW comes from the Epic (Verona, WI) electronic health record (EHR), which is the primary EHR for the Mount Sinai Health System (MSHS). Epic was implemented as the inpatient EHR at Mount Sinai Hospital (MSH) in late 2011. Subsequently, Epic has been implemented in additional inpatient facilities across the MSHS, including Mount Sinai Queens (2013), Mount Sinai West (2018), Mount Sinai St. Lukes (2018), Mount Sinai Brooklyn (2019) and Mount Sinai Beth Israel (2020).<\/span><\/p>\n<p><span style=\"color: #808080\"><a id=\"q4\" style=\"color: #808080\"><\/a><span style=\"color: #d60b8c\">Q: How often is the data refreshed?<\/span><\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\"><span style=\"color: #221f72\"><strong>A:<\/strong><\/span> The data in the MSDW is refreshed nightly.<\/span><\/p>\n<p><span style=\"color: #808080\"><a id=\"q5\" style=\"color: #808080\"><\/a><span style=\"color: #d60b8c\">Q: What data is available in MSDW?<\/span><\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\"><span style=\"color: #221f72\"><strong>A:<\/strong><\/span> MSDW data broadly includes clinical and operational data, specifically patient encounters and associated diagnoses; patient medical, surgical, social, family, and immunization histories; patient assessments; vitals; clinical orders including lab, radiology, pathology, and medications; medication administrations, clinical progress notes; and clinical discharge summaries. A vast majority of this data is drawn from Mount Sinai Health System\u2019s Epic EHR. Our Data Analysts can help you to determine what will work best for your research and ensure your requested data set is accurate and comprehensible.<\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\">Also, please see our comprehensive list of data sources for more details <a href=\"\/..\/wp-content\/uploads\/sites\/350\/2020\/03\/2019-10-02_MSDW-Data-SourcesV4.pptx\">here<\/a>.<\/span><\/p>\n<p><a id=\"q5b\" style=\"color: #808080\"><\/a><span style=\"color: #d60b8c\">Q: Does MSDW have de-identified and PHI data?<\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\"><span style=\"color: #221f72\"><strong>A:<\/strong><\/span> MSDW contains PHI data, which is accessible with an approved IRB or QI documentation. Researchers requesting data without an IRB will receive de-identified data. The de-identified data set is provided with confirmation that the data have no HIPAA identifiers. Please note that the MSDW team does not offer de-identified health information in free text fields (such as progress notes). <a href=\"https:\/\/labs.icahn.mssm.edu\/msdw\/de-identified-data-service\/\">Click here<\/a> to learn more about the de-identified data service.<\/span><\/p>\n<p><a id=\"q5e\" style=\"color: #808080\"><\/a><span style=\"color: #d60b8c\">Q: What information is available in the Enterprise Data Catalog?<\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\"><span style=\"color: #221f72\"><strong>A:<\/strong><\/span> The Informatica Enterprise Data Catalog is intended to include all three types of metadata about our OMOP databases in MSDW:<\/span><\/p>\n<table style=\"height: 445px;width: 880px\">\n<tbody>\n<tr style=\"height: 39px\">\n<td style=\"width: 192px;height: 39px\"><strong>Metadata Type<\/strong><\/td>\n<td style=\"width: 191.208px;height: 39px\"><strong>Alternative Name<\/strong><\/td>\n<td style=\"width: 476.792px;height: 39px\"><strong>Definition<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 114px\">\n<td style=\"width: 192px;height: 114px\">Technical<\/td>\n<td style=\"width: 191.208px;height: 114px\">Structural<\/td>\n<td style=\"width: 476.792px;height: 114px\">Data that provides information about containers of data (documents, web pages, database tables)<\/td>\n<\/tr>\n<tr style=\"height: 114px\">\n<td style=\"height: 114px;width: 192px\">Business<\/td>\n<td style=\"height: 114px;width: 191.208px\">Descriptive<\/td>\n<td style=\"width: 476.792px;height: 114px\">\n<ul>\n<li>Information about the business-meaning of data (e.g. description of a KPI)<\/li>\n<li>Data definitions (entities, attributes, elements)<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr style=\"height: 114px\">\n<td style=\"width: 192px;height: 114px\">Process<\/td>\n<td style=\"width: 191.208px;height: 114px\">Administrative<\/td>\n<td style=\"width: 476.792px;height: 114px\">\n<ul>\n<li>Data logged throughout the operation of a DW or system (e.g. transformation steps, errors, CPU consumption)<\/li>\n<li>Author, create time<\/li>\n<li>Data lineage, source-to-target mappings<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\"><br \/>We have all technical metadata and the data lineage information because it can be obtained programmatically from the database engine. Our technical metadata for our OMOP tables does not strictly match OHDSI\u2019s specifications for the OMOP CDM in all cases. OHDSI allows this, as long as the changes are \u201ccompatible\u201d.<\/span><\/p>\n<p><span style=\"color: #808080\"><a id=\"q6\" style=\"color: #808080\"><\/a><span style=\"color: #d60b8c\">Q: Is there a centralized information point regarding all data available to Sinai researchers?<\/span><\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\"><span style=\"color: #221f72\"><strong>A:<\/strong><\/span> Yes, there is. You can browse <a href=\"..\/wp-content\/uploads\/sites\/350\/2020\/03\/2019-10-02_MSDW-Data-SourcesV4.pptx\">here<\/a>\u00a0<\/span><span style=\"color: #808080\">for more information on the data that is available in the MSDW.<\/span><\/p>\n<p><span style=\"color: #808080\"><a id=\"q7\" style=\"color: #808080\"><\/a><span style=\"color: #d60b8c\">Q: If I want identifiable data or a custom report, what should I do? <\/span><\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\"><span style=\"color: #221f72\"><strong>A:<\/strong><\/span> Data with identifiable information is available with a valid IRB or QI documentation detailing the PHI allowed. When completing a ticket to request MSDW data, include a copy of the valid IRB or QI documentation along with the details of the data request. <a href=\"https:\/\/scicomp.atlassian.net\/servicedesk\/customer\/portal\/2\">Click here<\/a> to submit a ticket. <a href=\"http:\/\/researchroadmap.mssm.edu\/reference\/review\/review-human-subject\/#irb\">Click here<\/a> to learn more about the IRB process through the Office of Research Services.<\/span><\/p>\n<p><a href=\"#top\">Back to top<\/a><\/p>\n<hr \/>\n<p><a id=\"q7b\" style=\"color: #808080\"><\/a><span style=\"color: #d60b8c\">Q: Which Cohort Query Tool should I use?<\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\"><span style=\"color: #221f72\"><strong>A:<\/strong><\/span> If you are searching for de-identified diagnoses, procedures, encounters, labs, medications, vitals, or demographics and review generated visualizations of demographic details, <a href=\"https:\/\/leaf.mssm.edu\/\">Leaf<\/a> may be the intuitive self-service tool for you. Leaf offers de-identified data only, and therefore no IRB or QI documentation is required to browse Leaf. <a href=\"https:\/\/labs.icahn.mssm.edu\/msdw\/leaf-tutorial\/\">Click here<\/a> to see Leaf\u2019s user tutorial.<\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\">If you are searching for Facilities, diagnoses, procedures, medications, labs, orders, and patient demographics using an OMOP-centric standard vocabulary, <a href=\"https:\/\/atlas.msdw.mountsinai.org\/\">ATLAS<\/a> may be the dynamic query tool for you. ATLAS offers de-identified data to all Mount Sinai users and contains PHI data and custom datamarts for researchers with valid IRB or QI documentation. <a href=\"https:\/\/labs.icahn.mssm.edu\/msdw\/wp-content\/uploads\/sites\/350\/2021\/09\/ATLAS-User-Process-Guide-1.pdf\">Click here<\/a> to see ATLAS\u2019 user tutorial.<\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\">If you are searching for Demographics, diagnoses, procedures, medications, labs, vitals, BioMe patients, and Image Research Warehouse patients, <a href=\"https:\/\/live.trinetx.com\/\">TriNetX<\/a> may be the clinical research query tool for you. Though the global research network can be slow to operate at times, de-identified data and imagery is available to users. <a href=\"https:\/\/peak.mountsinai.org\/page\/48\/3-28E18179-386F-464C-A2A0-741DD0B4B07C#trinetx\">Click here<\/a> to see TriNetX\u2019s user tutorial.<\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\">Still unsure which tool is best for you? <a href=\"https:\/\/labs.icahn.mssm.edu\/msdw\/services\/\">Click here<\/a> to see a comparison table.<\/span><\/p>\n<p><a id=\"qqt2\" style=\"color: #808080\"><\/a><span style=\"color: #d60b8c\">Q: How do you compare Leaf, ATLAS, and TriNetX from a user perspective?<\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\"><span style=\"color: #221f72\"><strong>A:<\/strong><\/span> Leaf and ATLAS query MSDW2, which is run by Scientific Computing and Dara. The TriNetX tool queries a third-party database to which Mount Sinai contributes data. The functionality of TriNetX for defining a patient cohort is very similar. To compare data types, advantages, and disadvantages of the three tools, refer to the <a href=\"https:\/\/labs.icahn.mssm.edu\/msdw\/services\/\">MSDW Services comparison table<\/a>.<\/span><\/p>\n<p><a id=\"qqt3\" style=\"color: #808080\"><\/a><span style=\"color: #d60b8c\">Q: I am getting an error when trying to access or log in to Leaf or ATLAS. What do I do?<\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\"><span style=\"color: #221f72\"><strong>A:<\/strong><\/span> All users need to be connected to the Mount Sinai network with VPN tunnel (or on site) to access these tools. If you are still getting an error message in your browser, please <a href=\"https:\/\/scicomp.atlassian.net\/servicedesk\/customer\/portal\/2\">submit a help ticket<\/a>.<\/span><\/p>\n<p><a id=\"qqt4\" style=\"color: #808080\"><\/a><span style=\"color: #d60b8c\">Q: Do I need to request access every time I want to use a query tool to review de-identified data?<\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\"><span style=\"color: #221f72\"><strong>A:<\/strong><\/span> Nope! Requesting access to a query tool will establish a user account. Each user must have their own account to access a query tool, and once an account is set up a user can keep using their login credentials to access de-identified data.<\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\">For users requesting PHI data, a valid IRB must be submitted with access request. When the IRB expires, a renewed IRB must be submitted to continue accessing approved PHI data. <a href=\"https:\/\/scicomp.atlassian.net\/servicedesk\/customer\/portal\/2\">Click here<\/a> to submit access request.<\/span><\/p>\n<p><a id=\"qqt5\" style=\"color: #808080\"><\/a><span style=\"color: #d60b8c\">Q: Is it possible to get number of patients for a particular disease that are not getting treatment (i.e. new diagnosis)?<\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\"><span style=\"color: #221f72\"><strong>A:<\/strong><\/span> The \u201cConditions\u201d being queried by both Leaf and ATLAS in MSDW2 are the diagnoses from Epic. These include encounter diagnoses, problem list, hospital problems, past medication history, etc. If the patient has a diagnosis documented in this way, the query tools will pick them up, regardless of whether the patient is getting treatment or not.<\/span><\/p>\n<p><a href=\"#top\">Back to top<\/a><\/p>\n<hr \/>\n<p><span style=\"color: #808080\"><a id=\"q8\" style=\"color: #808080\"><\/a><span style=\"color: #d60b8c\">Q: How much are the Data Warehouse services?<\/span><\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\"><span style=\"color: #221f72\"><strong>A:<\/strong><\/span> Custom queries with our analysts are charged at a rate of $180 per hour. A fund number is required to get started. You can open a ticket to request information here. Please sure to budget for this when developing your grant applications.<\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\">If you need a cost estimate ahead of time, <a href=\"https:\/\/scicomp.atlassian.net\/servicedesk\/customer\/portal\/2\">submit an MSDW Data Request ticket<\/a> and specify the request as a Cost Estimate Only. The MSDW team will provide a cost estimate and, from there, you may choose to move forward with the data request.<br \/>.<\/span><\/p>\n<p><span style=\"color: #808080\"><a id=\"q9\" style=\"color: #808080\"><\/a><span style=\"color: #d60b8c\">Q: Do I have to give a fund number?<\/span><\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\"><span style=\"color: #221f72\"><strong>A:<\/strong><\/span> Yes, a fund number must be provided for all IRB Approved projects. Quality, process, financial improvement or similar (non-research) projects, are covered by combined Hospital\/School support of the Data Warehouse. There is no chargeback to individual requestors for these types of projects. See the MSDW charge back policy <a href=\"..\/chargeback-policy\/\">here<\/a>.<\/span><\/p>\n<p><span style=\"color: #808080\"><a id=\"q10\" style=\"color: #808080\"><\/a><span style=\"color: #d60b8c\">Q: What paperwork\/approvals do I need for an IRB research project?<\/span><\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\"><span style=\"color: #221f72\"><strong>A:<\/strong><\/span> All IRB project requests should include an IRB approval letter and protocol document. You can <a href=\"http:\/\/researchroadmap.mssm.edu\/reference\/review\/review-human-subject\/#irb\">learn more about the IRB process through the Office of Research Services here<\/a>.<\/span><\/p>\n<p><span style=\"color: #808080\"><a id=\"q10b\" style=\"color: #808080\"><\/a><span style=\"color: #d60b8c\">Q: What is the turnaround time for a custom data set?<\/span><\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\"><span style=\"color: #221f72\"><strong>A:<\/strong><\/span> Turnaround time varies. A standard data request turnaround time is 2-3 weeks. From the time a researcher submits a data request to the point of receiving the requested data set may take anywhere from 1-6 weeks depending on complexity of data, change requests mid-process, and billing\/fund processing. <a href=\"https:\/\/labs.icahn.mssm.edu\/msdw\/services\/custom-data-set\/\">Click here<\/a> to review the Custom Data Set Delivery process and the steps involved.<\/span><\/p>\n<p><span style=\"color: #808080\"><a id=\"q11\" style=\"color: #808080\"><\/a><span style=\"color: #d60b8c\">Q: Can I receive a cost and time estimate before agreeing to my data request?<\/span><\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\"><span style=\"color: #221f72\"><strong>A:<\/strong> <\/span>Yes, cost estimates for approved projects will be provided to the user based on the complexity of the request, and the department\u2019s charge back policy. Please note, if project specifications change, the final price may be adjusted.<\/span><\/p>\n<p><span style=\"color: #808080\"><a id=\"q12\" style=\"color: #808080\"><\/a><span style=\"color: #d60b8c\">Q: Can I submit a recurring request?<\/span><\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\"><span style=\"color: #221f72\"><strong>A:<\/strong><\/span> Yes, for recurring data delivery request, a new ticket must be created and submitted via JIRA which can be found <a href=\"https:\/\/scicomp.atlassian.net\/servicedesk\/customer\/portal\/2\">here<\/a>.<\/span><\/p>\n<p><span style=\"color: #808080\"><a id=\"q13\" style=\"color: #808080\"><\/a><span style=\"color: #d60b8c\">Q: Can I make changes to my data request requirements?<\/span><\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\"><span style=\"color: #221f72\"><strong>A:<\/strong><\/span> Yes, changes can be made to your data request. Please note that these changes may affect the cost and timeline of the original request.<\/span><\/p>\n<p><span style=\"color: #808080\"><a id=\"q14\" style=\"color: #808080\"><\/a><span style=\"color: #d60b8c\">Q: What if there is an issue with the data after my ticket has been closed? <\/span><\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\"><span style=\"color: #221f72\"><strong>A:<\/strong><\/span> If there is an issue with your data after your ticket has been closed, please open a new ticket for \u201cexisting reports\u201d and provide the original request ticket number. You can do this <a href=\"https:\/\/scicomp.atlassian.net\/servicedesk\/customer\/portal\/2\">here<\/a>.<\/span><\/p>\n<p><a href=\"#top\">Back to top<\/a><\/p>\n<hr \/>\n<p><span style=\"color: #808080\"><a id=\"q15\" style=\"color: #808080\"><\/a><span style=\"color: #d60b8c\">Q: When do I get my data?<\/span><\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\"><span style=\"color: #221f72\"><strong>A:<\/strong><\/span> Once you have approved the data during a meeting with your Data Analyst, an invoice will be emailed to you. Upon payment, you will receive the remainder of your data.<\/span><\/p>\n<p><span style=\"color: #808080\"><a id=\"q16\" style=\"color: #808080\"><\/a><span style=\"color: #d60b8c\">Q: How will my data be provided to me?<\/span><\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\"><span style=\"color: #221f72\"><strong>A:<\/strong><\/span> Data delivery methods conform to Mount Sinai IT Security Officer and Privacy Officer policies.<\/span><\/p>\n<p style=\"padding-left: 60px\"><span style=\"color: #808080\">1. via Mount Sinai email<\/span><br \/><span style=\"color: #808080\">Data may be sent to MSDW users via internal Mount Sinai email without leaving Mount Sinai&#8217;s secured network. According to policy, these files are not encrypted.<\/span><\/p>\n<p style=\"padding-left: 60px\"><span style=\"color: #808080\">2. via external email<\/span><br \/><span style=\"color: #808080\">Data may be sent to MSDW users via external email systems. All data sent via external email must be encrypted and password protected.<\/span><\/p>\n<p style=\"padding-left: 60px\"><span style=\"color: #808080\">3. via shared drives<\/span><br \/><span style=\"color: #808080\">Files too large to be sent via email may be written to properly secured departmental shared drives. These files must be encrypted and password protected, to protect against inadvertent access by other users of the shared drives.<\/span><\/p>\n<p style=\"padding-left: 60px\"><span style=\"color: #808080\">4. via FTP<\/span><br \/><span style=\"color: #808080\">Large files may be pushed via secured FTP verified user-supplied FTP servers. These files must be encrypted and password protected, to protect against inadvertent delivery to an unsecured or unintended FTP site.<\/span><\/p>\n<p style=\"padding-left: 60px\"><span style=\"color: #808080\">5. via secured data media<\/span><br \/><span style=\"color: #808080\">Files may be delivered by copying to a secured encrypted thumb drive of a type authorized by the Mount Sinai IT Security Officer. When this type of device is utilized, it must be hand-delivered to the intended user.<\/span><\/p>\n<p style=\"padding-left: 60px\"><span style=\"color: #808080\">7. via Mount Sinai One Drive<\/span><br \/><span style=\"color: #808080\">Large files may be uploaded to Mount Sinai One Drive. These files must be encrypted and password protected, to protect against inadvertent delivery to an unsecured or unintended user.<\/span><\/p>\n<p style=\"padding-left: 60px\"><span style=\"color: #808080\">6. Sending data externally<\/span><br \/><span style=\"color: #808080\">For cooperative research involving external collaborators or other institutions, data may be delivered to identified collaborators, provided that they are named in the research plan\/IRB approval and may be sent via any of the above methods.<\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\">User responsibility<\/span><br \/><span style=\"color: #808080\">It is emphasized in training, and reinforced when data is delivered, that users are expected to abide by <a href=\"https:\/\/www.mountsinai.org\/about\/compliance\/hipaa-privacy-security-compliance-program\">Mount Sinai IRB and PPHS policy, HIPAA\/Privacy regulations, and Mount Sinai IT Security policy<\/a>, with regard to proper use of data and protection of PHI.<\/span><\/p>\n<p><a href=\"#top\">Back to top<\/a><\/p>\n<hr \/>\n<p><span style=\"color: #808080\"><a id=\"q16a\" style=\"color: #808080\"><\/a><span style=\"color: #d60b8c\">Q: What is Epic Clarity?<\/span><\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\"><span style=\"color: #221f72\"><strong>A:<\/strong><\/span> Clarity is an SQL server database that is a subset of data from Epic. It runs complex, data-intensive reports. Data within Clarity includes radiology, oncology, surgery, patient demographics, and patient medical history.<\/span><\/p>\n<p><span style=\"color: #808080\"><a id=\"q16b\" style=\"color: #808080\"><\/a><span style=\"color: #d60b8c\">Q: What is Epic Caboodle?<\/span><\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\"><span style=\"color: #221f72\"><strong>A:<\/strong><\/span> Caboodle is Epic\u2019s enterprise data warehouse that supports clinical information systems.<\/span><\/p>\n<p><span style=\"color: #808080\"><a id=\"q16c\" style=\"color: #808080\"><\/a><span style=\"color: #d60b8c\">Q: What is OMOP?<\/span><\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\"><span style=\"color: #221f72\"><strong>A:<\/strong><\/span> The Observational Medical Outcomes Partnership (OMOP) Common Data Model (CDM) is a data standard for medical terms. This common vocabulary enables standardized analytics across clinical domains. Preserving consistency in data ensures that researchers are consistently accessing clean, quality data in queries. <a href=\"https:\/\/ohdsi.github.io\/CommonDataModel\/cdm60.html\">Click here<\/a> to learn more about OMOP CDM version 6.0.<\/span><\/p>\n<p><span style=\"color: #808080\"><a id=\"q16d\" style=\"color: #808080\"><\/a><span style=\"color: #d60b8c\">Q: Where can I get more information about OMOP Data in MSDW?<\/span><\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\"><span style=\"color: #221f72\"><strong>A:<\/strong><\/span> Details about MSDW2 OMOP Data\u2013including Epic codes, data tables, clinical notes\u2013are answered in detail through our new documentation <a href=\"https:\/\/labs.icahn.mssm.edu\/msdw\/wp-content\/uploads\/sites\/350\/2022\/11\/MSDW-questions-from-a-collaborator-2022-11-14.pdf\">\u201cMSDW2 OMOP Data Questions and Answers Interview.\u201d<\/a><\/span><\/p>\n<p><a href=\"#top\">Back to top<\/a><\/p>\n<hr \/>\n<p><span style=\"color: #808080\"><a id=\"q17\" style=\"color: #808080\"><\/a><span style=\"color: #d60b8c\">Q: What are ways I can meet with the MSDW team to discuss my needs?<\/span><\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\"><span style=\"color: #221f72\"><strong>A:<\/strong><\/span> The best first step is to <a href=\"https:\/\/scicomp.atlassian.net\/servicedesk\/customer\/portal\/2\">submit a ticket<\/a>, even for an estimate. After review, the MSDW team will schedule a meeting with you, likely through Zoom, to discuss your research needs.<\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\">The MSDW team supports a Digital Concierge Service, hosting open office hours on Wednesdays from 3:30-4:30 pm. Meeting with an MSDW analyst for a quick clarification or brief question is best through Digital Concierge. <a href=\"http:\/\/researchroadmap.mssm.edu\/reference\/walk-in-consultations\/\">Click here<\/a> for more information on this walk-in clinic.<\/span><\/p>\n<p><span style=\"color: #808080\"><a id=\"q18\" style=\"color: #808080\"><\/a><span style=\"color: #d60b8c\">Q: Who can I contact if I have questions?<\/span><\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #808080\"><span style=\"color: #221f72\"><strong>A:<\/strong><\/span> The MSDW team can be reached through the ticketing service. You can submit support requests, bug reports, inquiries, and research needs through the ticketing system <a href=\"https:\/\/scicomp.atlassian.net\/servicedesk\/customer\/portal\/2\">here<\/a>.<\/span><\/p>\n<p><a href=\"#top\">Back to top<\/a><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Scientific Computing and Data\u00a0\/\u00a0Mount Sinai Data Warehouse \/ Frequently Asked Questions Frequently Asked Questions &nbsp; General Q: How can I identify eligible cohorts available in MSDW? Q: What Data sources are available in the Data Warehouse? Q: How far back does the data go? Q: How often is the data refreshed? Q: What data is [&hellip;]<\/p>\n","protected":false},"author":600,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<h2>\u00a0<\/h2><h2><span style=\"color: #221f72;\">General<\/span><\/h2><p><span style=\"color: #d60b8c;\"><a style=\"color: #d60b8c;\" href=\"#q1\">Q: How can I identify eligible cohorts available in MSDW?<\/a><\/span><\/p><p><span style=\"color: #d60b8c;\"><a style=\"color: #d60b8c;\" href=\"#q2\">Q: What Data sources are available in the Data Warehouse?<\/a><\/span><\/p><p><span style=\"color: #d60b8c;\"><a style=\"color: #d60b8c;\" href=\"#q3\">Q: How far back does the data go?<\/a><\/span><\/p><p><span style=\"color: #d60b8c;\"><a style=\"color: #d60b8c;\" href=\"#q4\">Q: How often is the data refreshed?<\/a><\/span><\/p><p><span style=\"color: #d60b8c;\"><a style=\"color: #d60b8c;\" href=\"#q5\">Q: What data fields are available in MSDW?<\/a><\/span><\/p><p><span style=\"color: #d60b8c;\"><a style=\"color: #d60b8c;\" href=\"#q6\">Q: Is there a centralized information point regarding all data available to Sinai researchers?<\/a><\/span><\/p><p><span style=\"color: #d60b8c;\"><a style=\"color: #d60b8c;\" href=\"#q7\">Q: If I want identifiable data or a custom report, what should I do?<\/a><\/span><\/p><hr \/><h2>\u00a0<\/h2><h2><span style=\"color: #221f72;\">MSDW Processes\/Approvals<\/span><\/h2><p><span style=\"color: #d60b8c;\"><a style=\"color: #d60b8c;\" href=\"#q8\">Q: How much are the Data Warehouse services?<\/a><\/span><\/p><p><span style=\"color: #d60b8c;\"><a style=\"color: #d60b8c;\" href=\"#q9\">Q: Do I have to give a fund number?<\/a><\/span><\/p><p><span style=\"color: #d60b8c;\"><a style=\"color: #d60b8c;\" href=\"#q10\">Q: What paperwork\/approvals do I need for an IRB research project?<\/a><\/span><\/p><p><span style=\"color: #d60b8c;\"><a style=\"color: #d60b8c;\" href=\"#q11\">Q: Can I receive a cost and time estimate before agreeing to my data request?<\/a><\/span><\/p><p><span style=\"color: #d60b8c;\"><a style=\"color: #d60b8c;\" href=\"#q12\">Q: Can I submit a recurring request?<\/a><\/span><\/p><p><span style=\"color: #d60b8c;\"><a style=\"color: #d60b8c;\" href=\"#q13\">Q: Can I make changes to my data request requirements?<\/a><\/span><\/p><p><span style=\"color: #d60b8c;\"><a style=\"color: #d60b8c;\" href=\"#q14\">Q: What if there is an issue with the data after my ticket has been closed?<\/a><\/span><\/p><hr \/><h2>\u00a0<\/h2><h2><span style=\"color: #221f72;\">Receiving Data<\/span><\/h2><p><span style=\"color: #d60b8c;\"><a style=\"color: #d60b8c;\" href=\"#q15\">Q: When do I get my data?<\/a><\/span><\/p><p><span style=\"color: #d60b8c;\"><a style=\"color: #d60b8c;\" href=\"#q16\">Q: How will my data be provided to me?<\/a><\/span><\/p><hr \/><h2>\u00a0<\/h2><h2><span style=\"color: #221f72;\">User Support<\/span><\/h2><p><span style=\"color: #d60b8c;\"><a style=\"color: #d60b8c;\" href=\"#q17\">Q: What are ways I can meet with the MSDW team to discuss my needs?<\/a><\/span><\/p><p><span style=\"color: #d60b8c;\"><a style=\"color: #d60b8c;\" href=\"#q18\">Q: Who can I contact if I have questions?<\/a><\/span><\/p><hr \/><p>\u00a0<\/p><p><a id=\"q1\"><\/a><span style=\"color: #d60b8c;\">Q: How can I identify eligible cohorts available in MSDW?<\/span><\/p><p style=\"padding-left: 30px;\"><span style=\"color: #808080;\"><span style=\"color: #221f72;\"><strong>A:<\/strong><\/span> You can search the Mount Sinai Data Warehouse (MSDW) to identify eligible cohorts by using one of our de-identified self-service tools: the Cohort Query Tool (CQT), i2b2, TriNetX, or OMOP\/OHDSI. You can learn more about the tools here: https:\/\/msdw.mountsinai.org\/<\/span><\/p><p><span style=\"color: #808080;\"><a id=\"q2\" style=\"color: #808080;\"><\/a><span style=\"color: #d60b8c;\">Q: What Data sources are available in the Data Warehouse?<\/span><\/span><\/p><p style=\"padding-left: 30px;\"><span style=\"color: #808080;\"><span style=\"color: #221f72;\"><strong>A:<\/strong><\/span> There are over 25 different data sources feeding into the MSDW. There is a comprehensive list located <a href=\"..\/wp-content\/uploads\/sites\/350\/2020\/03\/2019-10-02_MSDW-Data-SourcesV4.pptx\">here<\/a> that provides background information on the different types of data that are available to you.<\/span><\/p><p><span style=\"color: #d60b8c;\"><a id=\"q3\" style=\"color: #d60b8c;\"><\/a>Q: How far back does the data go?<\/span><\/p><p style=\"padding-left: 30px;\"><span style=\"color: #808080;\"><span style=\"color: #221f72;\"><strong>A:<\/strong><\/span> January 1st, 2003 is the cutoff date for data that is available in the MSDW. Please note that there are some limitations with older data.<\/span><\/p><p><span style=\"color: #808080;\"><a id=\"q4\" style=\"color: #808080;\"><\/a><span style=\"color: #d60b8c;\">Q: How often is the data refreshed?<\/span><\/span><\/p><p style=\"padding-left: 30px;\"><span style=\"color: #808080;\"><span style=\"color: #221f72;\"><strong>A:<\/strong><\/span> The data in the MSDW is refreshed nightly.<\/span><\/p><p><span style=\"color: #808080;\"><a id=\"q5\" style=\"color: #808080;\"><\/a><span style=\"color: #d60b8c;\">Q: What data fields are available in MSDW?<\/span><\/span><\/p><p style=\"padding-left: 30px;\"><span style=\"color: #808080;\"><span style=\"color: #221f72;\"><strong>A:<\/strong><\/span> There are many fields of information from which to select and our Data Analysts can help you to determine what will work best for your research. At a high level the MSDW offers clinical, billing and operational data<\/span><\/p><p style=\"padding-left: 30px;\"><span style=\"color: #808080;\">Also, please see our comprehensive list of data sources for more details <a href=\"\/..\/wp-content\/uploads\/sites\/350\/2020\/03\/2019-10-02_MSDW-Data-SourcesV4.pptx\">here<\/a>.<\/span><\/p><p><span style=\"color: #808080;\"><a id=\"q6\" style=\"color: #808080;\"><\/a><span style=\"color: #d60b8c;\">Q: Is there a centralized information point regarding all data available to Sinai researchers?<\/span><\/span><\/p><p style=\"padding-left: 30px;\"><span style=\"color: #808080;\"><span style=\"color: #221f72;\"><strong>A:<\/strong><\/span> Yes, there is. You can browse <a href=\"..\/wp-content\/uploads\/sites\/350\/2020\/03\/2019-10-02_MSDW-Data-SourcesV4.pptx\">here<\/a>\u00a0<\/span><span style=\"color: #808080;\">for more information on the data that is available in the MSDW.<\/span><\/p><p><span style=\"color: #808080;\"><a id=\"q7\" style=\"color: #808080;\"><\/a><span style=\"color: #d60b8c;\">Q: If I want identifiable data or a custom report, what should I do? <\/span><\/span><\/p><p style=\"padding-left: 30px;\"><span style=\"color: #808080;\"><span style=\"color: #221f72;\"><strong>A:<\/strong><\/span> The MSDW team will work with our researchers to provide custom queries. You can open a ticket to request information <a href=\"https:\/\/scicomp.mssm.edu\/jira\/servicedesk\/customer\/portal\/4\">here<\/a>.<\/span><\/p><p><span style=\"color: #808080;\"><a id=\"q8\" style=\"color: #808080;\"><\/a><span style=\"color: #d60b8c;\">Q: How much are the Data Warehouse services?<\/span><\/span><\/p><p style=\"padding-left: 30px;\"><span style=\"color: #808080;\"><span style=\"color: #221f72;\"><strong>A:<\/strong><\/span> Custom queries with our analysts are charged back at a rate of $160 per hour. A fund number is required to get started. You can open a ticket to request information <a href=\"https:\/\/scicomp.mssm.edu\/jira\/servicedesk\/customer\/portal\/4\">here<\/a>. Please sure to budget for this when developing your grant applications.<\/span><\/p><p><span style=\"color: #808080;\"><a id=\"q9\" style=\"color: #808080;\"><\/a><span style=\"color: #d60b8c;\">Q: Do I have to give a fund number?<\/span><\/span><\/p><p style=\"padding-left: 30px;\"><span style=\"color: #808080;\"><span style=\"color: #221f72;\"><strong>A:<\/strong><\/span> Yes, a fund number must be provided for all IRB Approved projects. Quality, process, financial improvement or similar (non-research) projects, are covered by combined Hospital\/School support of the Data Warehouse. There is no chargeback to individual requestors for these types of projects. See the MSDW charge back policy <a href=\"..\/chargeback-policy\/\">here<\/a>.<\/span><\/p><p><span style=\"color: #808080;\"><a id=\"q10\" style=\"color: #808080;\"><\/a><span style=\"color: #d60b8c;\">Q: What paperwork\/approvals do I need for an IRB research project?<\/span><\/span><\/p><p style=\"padding-left: 30px;\"><span style=\"color: #808080;\"><span style=\"color: #221f72;\"><strong>A:<\/strong><\/span> All IRB project requests should include an IRB approval letter and protocol document. You can <a href=\"http:\/\/researchroadmap.mssm.edu\/reference\/review\/review-human-subject\/#irb\">learn more about the IRB process through the Office of Research Services here<\/a>.<\/span><\/p><p><span style=\"color: #808080;\"><a id=\"q11\" style=\"color: #808080;\"><\/a><span style=\"color: #d60b8c;\">Q: Can I receive a cost and time estimate before agreeing to my data request?<\/span><\/span><\/p><p style=\"padding-left: 30px;\"><span style=\"color: #808080;\"><span style=\"color: #221f72;\"><strong>A:<\/strong> <\/span>Yes, cost estimates for approved projects will be provided to the user based on the complexity of the request, and the department\u2019s charge back policy. Please note, if project specifications change, the final price may be adjusted.<\/span><\/p><p><span style=\"color: #808080;\"><a id=\"q12\" style=\"color: #808080;\"><\/a><span style=\"color: #d60b8c;\">Q: Can I submit a recurring request?<\/span><\/span><\/p><p style=\"padding-left: 30px;\"><span style=\"color: #808080;\"><span style=\"color: #221f72;\"><strong>A:<\/strong><\/span> Yes, for recurring data delivery request, a new ticket must be created and submitted via JIRA which can be found <a href=\"https:\/\/scicomp.mssm.edu\/jira\/servicedesk\/customer\/portal\/4\">here<\/a>.<\/span><\/p><p><span style=\"color: #808080;\"><a id=\"q13\" style=\"color: #808080;\"><\/a><span style=\"color: #d60b8c;\">Q: Can I make changes to my data request requirements?<\/span><\/span><\/p><p style=\"padding-left: 30px;\"><span style=\"color: #808080;\"><span style=\"color: #221f72;\"><strong>A:<\/strong><\/span> Yes, changes can be made to your data request. Please note that these changes may affect the cost and timeline of the original request.<\/span><\/p><p><span style=\"color: #808080;\"><a id=\"q14\" style=\"color: #808080;\"><\/a><span style=\"color: #d60b8c;\">Q: What if there is an issue with the data after my ticket has been closed? <\/span><\/span><\/p><p style=\"padding-left: 30px;\"><span style=\"color: #808080;\"><span style=\"color: #221f72;\"><strong>A:<\/strong><\/span> If there is an issue with your data after your ticket has been closed, please open a new ticket for \u201cexisting reports\u201d and provide the original request ticket number. You can do this <a href=\"https:\/\/scicomp.mssm.edu\/jira\/servicedesk\/customer\/portal\/4\/create\/89\">here<\/a>.<\/span><\/p><p><span style=\"color: #808080;\"><a id=\"q15\" style=\"color: #808080;\"><\/a><span style=\"color: #d60b8c;\">Q: When do I get my data?<\/span><\/span><\/p><p style=\"padding-left: 30px;\"><span style=\"color: #808080;\"><span style=\"color: #221f72;\"><strong>A:<\/strong><\/span> Once you have approved the data during a meeting with your Data Analyst, an invoice will be emailed to you. Upon payment, you will receive the remainder of your data.<\/span><\/p><p><span style=\"color: #808080;\"><a id=\"q16\" style=\"color: #808080;\"><\/a><span style=\"color: #d60b8c;\">Q: How will my data be provided to me?<\/span><\/span><\/p><p style=\"padding-left: 30px;\"><span style=\"color: #808080;\"><span style=\"color: #221f72;\"><strong>A:<\/strong><\/span> Data delivery methods conform to Mount Sinai IT Security Officer and Privacy Officer policies.<\/span><\/p><p style=\"padding-left: 60px;\"><span style=\"color: #808080;\">1. via Mount Sinai email<\/span><br \/><span style=\"color: #808080;\">Data may be sent to MSDW users via internal Mount Sinai email without leaving Mount Sinai's secured network. According to policy, these files are not encrypted.<\/span><\/p><p style=\"padding-left: 60px;\"><span style=\"color: #808080;\">2. via external email<\/span><br \/><span style=\"color: #808080;\">Data may be sent to MSDW users via external email systems. All data sent via external email must be encrypted and password protected.<\/span><\/p><p style=\"padding-left: 60px;\"><span style=\"color: #808080;\">3. via shared drives<\/span><br \/><span style=\"color: #808080;\">Files too large to be sent via email may be written to properly secured departmental shared drives. These files must be encrypted and password protected, to protect against inadvertent access by other users of the shared drives.<\/span><\/p><p style=\"padding-left: 60px;\"><span style=\"color: #808080;\">4. via FTP<\/span><br \/><span style=\"color: #808080;\">Large files may be pushed via secured FTP verified user-supplied FTP servers. These files must be encrypted and password protected, to protect against inadvertent delivery to an unsecured or unintended FTP site.<\/span><\/p><p style=\"padding-left: 60px;\"><span style=\"color: #808080;\">5. via secured data media<\/span><br \/><span style=\"color: #808080;\">Files may be delivered by copying to a secured encrypted thumb drive of a type authorized by the Mount Sinai IT Security Officer. When this type of device is utilized it must be hand-delivered to the intended user.<\/span><\/p><p style=\"padding-left: 60px;\"><span style=\"color: #808080;\">7. via Mount Sinai One Drive<\/span><br \/><span style=\"color: #808080;\">Large files may be uploaded to Mount Sinai One Drive. These files must be encrypted and password protected, to protect against inadvertent delivery to an unsecured or unintended user.<\/span><\/p><p style=\"padding-left: 60px;\"><span style=\"color: #808080;\">6. Sending data externally<\/span><br \/><span style=\"color: #808080;\">For cooperative research involving external collaborators or other institutions, data may be delivered to identified collaborators, provided that they are named in the research plan\/IRB approval, and may be sent via any of the above methods.<\/span><\/p><p style=\"padding-left: 30px;\"><span style=\"color: #808080;\">User responsibility<\/span><br \/><span style=\"color: #808080;\">It is emphasized in training, and reinforced when data is delivered, that users are expected to abide by <a href=\"https:\/\/www.mountsinai.org\/about\/compliance\/hipaa-privacy-security-compliance-program\">Mount Sinai IRB and PPHS policy, HIPAA\/Privacy regulations, and Mount Sinai IT Security policy<\/a>, with regard to proper use of data and protection of PHI.<\/span><\/p><p><span style=\"color: #808080;\"><a id=\"q17\" style=\"color: #808080;\"><\/a><span style=\"color: #d60b8c;\">Q: What are ways I can meet with the MSDW team to discuss my needs?<\/span><\/span><\/p><p style=\"padding-left: 30px;\"><span style=\"color: #808080;\"><span style=\"color: #221f72;\"><strong>A:<\/strong><\/span> If your request requires further clarification, the MSDW team is available to meet via Webex, in person and email. Please submit a support ticket <a href=\"https:\/\/scicomp.mssm.edu\/jira\/servicedesk\/customer\/portal\/4\">here<\/a>.<\/span><\/p><p><span style=\"color: #808080;\"><a id=\"q18\" style=\"color: #808080;\"><\/a><span style=\"color: #d60b8c;\">Q: Who can I contact if I have questions?<\/span><\/span><\/p><p style=\"padding-left: 30px;\"><span style=\"color: #808080;\"><span style=\"color: #221f72;\"><strong>A:<\/strong><\/span> Please send a support request with your questions <a href=\"https:\/\/scicomp.mssm.edu\/jira\/servicedesk\/customer\/portal\/4\">here<\/a>.<\/span><\/p><p>\u00a0<\/p><p>\u00a0<\/p>","_et_gb_content_width":"","footnotes":""},"class_list":["post-42","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/labs.icahn.mssm.edu\/msdw\/wp-json\/wp\/v2\/pages\/42","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/labs.icahn.mssm.edu\/msdw\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/labs.icahn.mssm.edu\/msdw\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/labs.icahn.mssm.edu\/msdw\/wp-json\/wp\/v2\/users\/600"}],"replies":[{"embeddable":true,"href":"https:\/\/labs.icahn.mssm.edu\/msdw\/wp-json\/wp\/v2\/comments?post=42"}],"version-history":[{"count":44,"href":"https:\/\/labs.icahn.mssm.edu\/msdw\/wp-json\/wp\/v2\/pages\/42\/revisions"}],"predecessor-version":[{"id":3850,"href":"https:\/\/labs.icahn.mssm.edu\/msdw\/wp-json\/wp\/v2\/pages\/42\/revisions\/3850"}],"wp:attachment":[{"href":"https:\/\/labs.icahn.mssm.edu\/msdw\/wp-json\/wp\/v2\/media?parent=42"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}