{"id":5326,"date":"2022-06-21T14:15:30","date_gmt":"2022-06-21T18:15:30","guid":{"rendered":"https:\/\/labs.icahn.mssm.edu\/minervalab\/?page_id=5326"},"modified":"2026-09-22T14:37:38","modified_gmt":"2026-09-22T18:37:38","slug":"digital-concierge","status":"publish","type":"page","link":"https:\/\/labs.icahn.mssm.edu\/minervalab\/scientific-computing-and-data\/digital-concierge\/","title":{"rendered":"Digital Concierge"},"content":{"rendered":"<p>[et_pb_section bb_built=&#8221;1&#8243; _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-content\/uploads\/sites\/342\/2022\/05\/block-bg-gradient-horizontal-221f72.png&#8221; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;7%&#8221; next_background_color=&#8221;#ffffff&#8221;][et_pb_row _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; header_font=&#8221;|700|||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;44px&#8221; text_orientation=&#8221;center&#8221;]<\/p>\n<h1>Digital Concierge<\/h1>\n<p><strong>Office Hours Wednesdays 3:30-4:30PM<\/strong><\/p>\n<p>***In addition, Office Hours are provided once a month on a different weekday<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=&#8221;1&#8243; _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; prev_background_color=&#8221;#000000&#8243; next_background_color=&#8221;#000000&#8243;][et_pb_row _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px||false|false&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221;][et_pb_text admin_label=&#8221;Breadcrumb&#8221; _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<p><a href=\"https:\/\/labs.icahn.mssm.edu\/minervalab\/scientific-computing-and-data\/\">Scientific Computing and Data<\/a> \/ <a href=\"https:\/\/labs.icahn.mssm.edu\/minervalab\/scientific-computing-and-data\/support\/\">Support\u00a0<\/a>\/ Digital Concierge<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=&#8221;1&#8243; _builder_version=&#8221;3.22&#8243; prev_background_color=&#8221;#000000&#8243;][et_pb_row _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Digital Concierge Details and Support&#8221; 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header_4_text_shadow_horizontal_length=&#8221;header_4_text_shadow_style,%91object Object%93&#8243; header_4_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_4_text_shadow_vertical_length=&#8221;header_4_text_shadow_style,%91object Object%93&#8243; header_4_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_4_text_shadow_blur_strength=&#8221;header_4_text_shadow_style,%91object Object%93&#8243; header_4_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_5_text_shadow_horizontal_length=&#8221;header_5_text_shadow_style,%91object Object%93&#8243; header_5_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_5_text_shadow_vertical_length=&#8221;header_5_text_shadow_style,%91object Object%93&#8243; header_5_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_5_text_shadow_blur_strength=&#8221;header_5_text_shadow_style,%91object Object%93&#8243; header_5_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_6_text_shadow_horizontal_length=&#8221;header_6_text_shadow_style,%91object Object%93&#8243; header_6_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_6_text_shadow_vertical_length=&#8221;header_6_text_shadow_style,%91object Object%93&#8243; header_6_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_6_text_shadow_blur_strength=&#8221;header_6_text_shadow_style,%91object Object%93&#8243; header_6_text_shadow_blur_strength_tablet=&#8221;1px&#8221; box_shadow_horizontal_tablet=&#8221;0px&#8221; box_shadow_vertical_tablet=&#8221;0px&#8221; box_shadow_blur_tablet=&#8221;40px&#8221; box_shadow_spread_tablet=&#8221;0px&#8221; vertical_offset_tablet=&#8221;0&#8243; horizontal_offset_tablet=&#8221;0&#8243; z_index_tablet=&#8221;0&#8243;]<\/p>\n<div>\n<h1><strong>Scientific Computing &amp; Digital &amp; Technology Partners (DTP) Online Clinic<\/strong><\/h1>\n<\/div>\n<p>Our team will answer your questions during our weekly Digital Concierge, <strong>every Wednesday from 3:30-4:30 PM. <a href=\"https:\/\/redcap.mountsinai.org\/redcap\/surveys\/?s=EYMPT7T7EHYPXKXH\">Click here to register and join<\/a>.<\/strong><\/p>\n<p>The Digital Concierge is first-come, first-served, following pre-registration. If you have questions about more than one research resource at Mount Sinai, we\u2019ll assist you from one Zoom breakout room to the next.<\/p>\n<p><a href=\"https:\/\/labs.icahn.mssm.edu\/minervalab\/air%c2%b7ms-about-us\/\"><strong>Artificial Intelligence-Ready Mount Sinai (AIR\u2022MS)<\/strong><\/a><\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>The AIR\u00b7MS\u00a0team helps you to query multi-modal data and run AI analyses utilizing a high-performance in-memory database built on SAP HANA. AIR\u00b7MS\u00a0is connected to Minerva via Juypter notebooks.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><a href=\"https:\/\/labs.icahn.mssm.edu\/minervalab\/\"><strong>High-Performance Computing (HPC)<\/strong><\/a><\/p>\n<ul>\n<li>The HPC team helps you develop and run your computational science and AI models on Minerva. Minerva consists of &gt;11 petaflops of computational power (CPUs+GPUs), 50 petabytes of storage and over 1,000 applications. Minerva is connected to AIR\u2022MS for high-performance query and model execution on MSHS clinical data.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/labs.icahn.mssm.edu\/minervalab\/\"><strong>Artificial Intelligence (AI)<\/strong><\/a><\/p>\n<ul>\n<li>The AI team guides you to leverage AI tools for your research.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/labs.icahn.mssm.edu\/minervalab\/resources\/data-ark\/\"><strong>Data Ark Data Commons<\/strong><\/a><\/p>\n<ul>\n<li>The Data Ark team supports you to utilize publicly available, and Mount Sinai-specific data sets located on Minerva.<\/li>\n<\/ul>\n<p><strong><a href=\"https:\/\/labs.icahn.mssm.edu\/msdw\">Epic Research Reporting (formerly Mount Sinai Data Warehouse or MSDW)<\/a><\/strong><\/p>\n<ul>\n<li>The Epic Research Reporting team guides you to\u00a0identify\u00a0and utilize clinical\u00a0and\u00a0operational data from MSHS\u2019s health care processes.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/cosmos.epic.com\/\"><span style=\"color: #00aeef\"><strong>Cosmos<\/strong><\/span><\/a><\/p>\n<ul>\n<li>Epic Cosmos is a large, de-identified research database that aggregates clinical data from participating Epic organizations nationwide, enabling population-level analysis, benchmarking, and observational research.<\/li>\n<\/ul>\n<p><strong><span style=\"color: #00aeef\"><a href=\"https:\/\/icahn.mssm.edu\/research\/ipm\/programs\/biome-biobank\">MSM Biobank<\/a>\u00a0<\/span><\/strong><\/p>\n<ul>\n<li>The MSM Biobank Digital\u00a0Concierge\u00a0helps researchers discover, access, and utilize biobank-linked resources at Mount Sinai, including genomic, phenotypic, and electronic health record data. The team provides guidance on data access workflows, project registration, and linkage between genetic data and OMOP-CDM clinical data. The service provides an overview of available MSM Biobank genomic resources on Minerva, including whole-exome sequencing (WES) and imputed genotype data.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/redcap.mountsinai.org\/\"><strong>Research Electronic Data Capture (REDCap)<\/strong><\/a><\/p>\n<ul>\n<li>The Research Technology REDCap Support team assists you to build and\u00a0manage online surveys\u00a0and projects.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/ip.mountsinai.org\/\"><b>Mount Sinai Innovation Partners (MSIP)<\/b>\u00a0<\/a><\/p>\n<ul>\n<li>The MSIP team helps Mount Sinai innovators translate research projects into healthcare products and services that benefit patients and society. We support digital health activities through intellectual property &amp; licensing matters and various agreements (sponsored research, collaboration, data transfer, confidentiality, etc.)<\/li>\n<\/ul>\n<p><strong><a href=\"https:\/\/researchroadmap.mssm.edu\/reference\/systems\/epic\/\">Epic Research Training<\/a><\/strong><\/p>\n<ul>\n<li>Epic Research provides support for issues related to existing functionality and offers guidance for utilizing Epic for future research endeavors.<\/li>\n<\/ul>\n<p><b><a href=\"https:\/\/icahn.mssm.edu\/about\/computer-services\">DTP Cybersecurity<\/a><\/b><\/p>\n<ul>\n<li>Protect your data, laptop and other digital resources.<\/li>\n<\/ul>\n<p>We look forward to partnering with you to further your research.<\/p>\n<p><b data-olk-copy-source=\"MessageBody\">Please note that although the Levy Library Resources and Services, and the DTP Academic Tech sessions are no longer included in the Digital\u00a0Concierge, the following information has been provided on how users can reach their services if support is needed.<\/b><\/p>\n<ul>\n<li><b>For Library support, users can reach out through chat, email, or by scheduling an appointment here: <\/b><span role=\"presentation\"><a id=\"OWA46331800-148e-0f1c-fc85-4211219f8f1a\" title=\"https:\/\/urldefense.proofpoint.com\/v2\/url?u=https-3A__click.mlsend.com_link_c_YT0zMDA4MjM0MDE3NDY5MjQwOTMwJmM9ajJuMSZlPTEwMDc0MSZiPTE1NDA4ODY0NDUmZD1yM2U0ZDBt.E54qlWl-5FLW-5F9BS2Vg5hUdMXDSqXhZg37Lqj-2DqbLU6O4&amp;d=DwMFaQ&amp;c=shNJtf5dKgNcPZ6Yh64b-ALLUrcfR-4CCQkZVKC8w3o&amp;r=KWM8ek2v4tVBfK_2Hb6wuRKIM3d9D95rpBQD9vObNuU&amp;m=woXCwRcxwO_NIWt7wUEm_XLXPYHE6ZE2p88QnjJOKz_eA1VfktFgfHcvr54nEwJT&amp;s=Drrm_5vSNffHLtGmpEB5Ko5F7ZRvIySpmhYmc9Z5G0A&amp;e=\" href=\"https:\/\/urldefense.proofpoint.com\/v2\/url?u=https-3A__click.mlsend.com_link_c_YT0zMDA4MjM0MDE3NDY5MjQwOTMwJmM9ajJuMSZlPTEwMDc0MSZiPTE1NDA4ODY0NDUmZD1yM2U0ZDBt.E54qlWl-5FLW-5F9BS2Vg5hUdMXDSqXhZg37Lqj-2DqbLU6O4&amp;d=DwMFaQ&amp;c=shNJtf5dKgNcPZ6Yh64b-ALLUrcfR-4CCQkZVKC8w3o&amp;r=KWM8ek2v4tVBfK_2Hb6wuRKIM3d9D95rpBQD9vObNuU&amp;m=woXCwRcxwO_NIWt7wUEm_XLXPYHE6ZE2p88QnjJOKz_eA1VfktFgfHcvr54nEwJT&amp;s=Drrm_5vSNffHLtGmpEB5Ko5F7ZRvIySpmhYmc9Z5G0A&amp;e=\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\" data-link-id=\"1540886445\" data-linkindex=\"1\" data-outlook-id=\"b43a41b0-8e83-4a98-addb-de279cf116d4\"><b><u>https:\/\/askalibrarian.mssm.edu\/<\/u><\/b><\/a><\/span><\/li>\n<li><b>Requests related to Academic Systems can be directed to: <\/b><span role=\"presentation\"><a id=\"OWA06e3d7aa-d6e8-84c6-f293-71e413268580\" title=\"https:\/\/urldefense.proofpoint.com\/v2\/url?u=https-3A__click.mlsend.com_link_c_YT0zMDA4MjM0MDE3NDY5MjQwOTMwJmM9ajJuMSZlPTEwMDc0MSZiPTE1NDA4ODY0NDYmZD15Nm8weTZn.75yP4D-5FJWVqe-5FlFiAu23-2D6oKlwdZy7Czk1IwEkpD9ss&amp;d=DwMFaQ&amp;c=shNJtf5dKgNcPZ6Yh64b-ALLUrcfR-4CCQkZVKC8w3o&amp;r=KWM8ek2v4tVBfK_2Hb6wuRKIM3d9D95rpBQD9vObNuU&amp;m=woXCwRcxwO_NIWt7wUEm_XLXPYHE6ZE2p88QnjJOKz_eA1VfktFgfHcvr54nEwJT&amp;s=40MpGpXoG6CIKL9dQN8OeSqDWn7AAIQxF0hyXDCU-0k&amp;e=\" href=\"https:\/\/urldefense.proofpoint.com\/v2\/url?u=https-3A__click.mlsend.com_link_c_YT0zMDA4MjM0MDE3NDY5MjQwOTMwJmM9ajJuMSZlPTEwMDc0MSZiPTE1NDA4ODY0NDYmZD15Nm8weTZn.75yP4D-5FJWVqe-5FlFiAu23-2D6oKlwdZy7Czk1IwEkpD9ss&amp;d=DwMFaQ&amp;c=shNJtf5dKgNcPZ6Yh64b-ALLUrcfR-4CCQkZVKC8w3o&amp;r=KWM8ek2v4tVBfK_2Hb6wuRKIM3d9D95rpBQD9vObNuU&amp;m=woXCwRcxwO_NIWt7wUEm_XLXPYHE6ZE2p88QnjJOKz_eA1VfktFgfHcvr54nEwJT&amp;s=40MpGpXoG6CIKL9dQN8OeSqDWn7AAIQxF0hyXDCU-0k&amp;e=\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\" data-link-id=\"1540886446\" data-linkindex=\"2\" data-outlook-id=\"fe70868b-7494-4e6d-b6b0-e011a756662c\"><b><u>https:\/\/libguides.mssm.edu\/ascit<\/u><\/b><\/a><\/span><\/li>\n<\/ul>\n<h2>To make service requests and for additional help:<\/h2>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>For any AIR\u00b7MS support inquiries, open a <a href=\"https:\/\/hpims.atlassian.net\/servicedesk\/customer\/portal\/67\/user\/login?destination=portal%2F67\">support ticket<\/a><\/li>\n<li>High Performance Computing (HPC), open a <a href=\"https:\/\/scicomp.atlassian.net\/servicedesk\/customer\/portal\/9\">support ticket<\/a><\/li>\n<li>Mount Sinai Data Warehouse (MSDW), open a\u00a0<a href=\"https:\/\/scicomp.atlassian.net\/servicedesk\/customer\/portal\/2\">support ticket<\/a><\/li>\n<li>Data Ark, open a support ticket:\u00a0<a href=\"mailto:data-ark-team@lists.mssm.edu\">data-ark-team@lists.mssm.edu<\/a><\/li>\n<li>Academic IT Support Center,\u00a0<a href=\"mailto:ascit@mssm.edu\">ascit@mssm.edu<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Digital Concierge Office Hours Wednesdays 3:30-4:30PM ***In addition, Office Hours are provided once a month on a different weekday Scientific Computing and Data \/ Support\u00a0\/ Digital Concierge Scientific Computing &amp; Digital &amp; Technology Partners (DTP) Online ClinicOur team will answer your questions during our weekly Digital Concierge, every Wednesday from 3:30-4:30 PM. Click here to [&hellip;]<\/p>\n","protected":false},"author":600,"featured_media":0,"parent":2682,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-5326","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/pages\/5326","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/users\/600"}],"replies":[{"embeddable":true,"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/comments?post=5326"}],"version-history":[{"count":45,"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/pages\/5326\/revisions"}],"predecessor-version":[{"id":15138,"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/pages\/5326\/revisions\/15138"}],"up":[{"embeddable":true,"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/pages\/2682"}],"wp:attachment":[{"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/media?parent=5326"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}