{"id":5326,"date":"2022-06-21T14:15:30","date_gmt":"2022-06-21T18:15:30","guid":{"rendered":"https:\/\/labs.icahn.mssm.edu\/minervalab\/?page_id=5326"},"modified":"2025-07-07T16:59:03","modified_gmt":"2025-07-07T20:59:03","slug":"digital-concierge","status":"publish","type":"page","link":"https:\/\/labs.icahn.mssm.edu\/minervalab\/scientific-computing-and-data\/digital-concierge\/","title":{"rendered":"Digital Concierge"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-content\/uploads\/sites\/342\/2022\/05\/block-bg-gradient-horizontal-221f72.png&#8221; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;7%&#8221;][et_pb_row _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; header_font=&#8221;|700|||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;44px&#8221; text_orientation=&#8221;center&#8221;]<\/p>\n<h1>Digital Concierge<\/h1>\n<p><strong>Office Hours Wednesdays 3:30-4:30PM<\/strong><\/p>\n<p>***In addition, Office Hours are provided once a month on a different weekday<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||false|false&#8221;][et_pb_row _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px||false|false&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221;][et_pb_text admin_label=&#8221;Breadcrumb&#8221; _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<p><a href=\"https:\/\/labs.icahn.mssm.edu\/minervalab\/scientific-computing-and-data\/\">Scientific Computing and Data<\/a> \/ <a href=\"https:\/\/labs.icahn.mssm.edu\/minervalab\/scientific-computing-and-data\/support\/\">Support\u00a0<\/a>\/ Digital Concierge<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22&#8243;][et_pb_row _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Digital Concierge Details and Support&#8221; _builder_version=&#8221;4.9.0&#8243; header_font=&#8221;|700|||||||&#8221; header_text_color=&#8221;#221f72&#8243; header_2_text_color=&#8221;#00aeef&#8221; header_2_font_size=&#8221;24px&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<div>\n<h1><strong>Scientific Computing &amp; Digital &amp; Technology Partners (DTP) Online Clinic<\/strong><\/h1>\n<\/div>\n<p>Our team will answer your questions during our weekly Digital Concierge, <strong>every Wednesday from 3:30-4:30 PM. <a href=\"https:\/\/redcap.mountsinai.org\/redcap\/surveys\/?s=EYMPT7T7EHYPXKXH\">Click here to register and join<\/a>.<\/strong><\/p>\n<p>We also have one additional bonus session of Digital Concierge per month, on a different weekday; notifications for these sessions are sent out through e-mail.<\/p>\n<p>The Digital Concierge is first-come, first-served, following pre-registration. If you have questions about more than one research resource at Mount Sinai, we\u2019ll assist you from one Zoom breakout room to the next.<\/p>\n<p><a href=\"https:\/\/labs.icahn.mssm.edu\/airms\/\"><strong>NEW!!\u00a0 Artificial Intelligence-Ready Mount Sinai (AIR\u2022MS)<\/strong><\/a><\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>The AIR\u2022MS team helps you to query multi-modal data and run AI analyses utilizing a high-performance in-memory database built on SAP HANA. AIR\u2022MS is connected to Minerva via Juypter notebooks.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><a href=\"https:\/\/labs.icahn.mssm.edu\/minervalab\/\"><strong>High Performance Computing (HPC)<\/strong><\/a><\/p>\n<ul>\n<li>The HPC team helps you develop and run your computational science and data science on Minerva, consisting of &gt;2 petaflops of computational power (CPUs+GPUs), 32 petabytes of storage and over 1,000 applications.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/labs.icahn.mssm.edu\/minervalab\/\"><strong>Artificial Intelligence (AI)<\/strong><\/a><\/p>\n<ul>\n<li>The AI team guides you to leverage AI tools for your research.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/labs.icahn.mssm.edu\/minervalab\/resources\/data-ark\/\"><strong>Data Ark Data Commons<\/strong><\/a><\/p>\n<ul>\n<li>The Data Ark team supports you to utilize publicly available and Mount Sinai-specific data sets located on Minerva.<\/li>\n<\/ul>\n<p><strong><a href=\"https:\/\/labs.icahn.mssm.edu\/msdw\">Mount Sinai Data Warehouse (MSDW)<\/a><\/strong><\/p>\n<ul>\n<li>The MSDW team guides you to identify and utilize clinical and operational data from MSHS\u2019s health care processes.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/labs.icahn.mssm.edu\/minervalab\/rds\/about-redcap\/\"><strong>Research Electronic Data Capture (REDCap)<\/strong><\/a><\/p>\n<ul>\n<li>The REDCap team assists you to build and manage online surveys and projects.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/labs.icahn.mssm.edu\/minervalab\/rds\/about-erap\/\"><strong>Electronic Research Application Portal (eRAP)<\/strong><\/a><\/p>\n<ul>\n<li>The eRAP team helps you to use the administrative functions of custom eRAP databases.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/ip.mountsinai.org\/\"><b>Mount Sinai Innovation Partners (MSIP)<\/b>\u00a0<\/a><\/p>\n<ul>\n<li>The MSIP team helps Mount Sinai innovators translate research projects into healthcare products and services that benefit patients and society. We support digital health activities through intellectual property &amp; licensing matters and various agreements (sponsored research, collaboration, data transfer, confidentiality, etc.)<\/li>\n<\/ul>\n<p><strong><a href=\"https:\/\/labs.icahn.mssm.edu\/minervalab\/rds\/about-erap\/\">Epic Research Training<\/a><\/strong><\/p>\n<ul>\n<li>Epic Research provides support for issues related to existing functionality and offers guidance for utilizing Epic for future research endeavors.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/icahn.mssm.edu\/about\/computer-services\"><b>DTP Academic Technology<\/b><\/a><\/p>\n<ul>\n<li>DTP Academic Technology provides support for computer-related issues, software questions, and IT concerns.<\/li>\n<\/ul>\n<p><b><a href=\"https:\/\/icahn.mssm.edu\/about\/computer-services\">DTP Cybersecurity<\/a><\/b><\/p>\n<ul>\n<li>Protect your data, laptop and other digital resources.<\/li>\n<\/ul>\n<p><span style=\"color: #00aeef\"><b><strong>Levy Library Resources and Services<\/strong><\/b><\/span><\/p>\n<ul>\n<li>Use Library resources to find and manage evidence, data, and measurement instruments. Guidance on publication analysis and research impact, evidence synthesis, reference management, and data sharing.<\/li>\n<\/ul>\n<p>We look forward to partnering with you to further your research.<\/p>\n<p>&nbsp;<\/p>\n<h2>To make service requests and for additional help:<\/h2>\n<ul>\n<li>For any AIR\u00b7MS support inquiries, please email\u00a0<a href=\"mailto:airms-support@mssm.edu\">airms-support@mssm.edu<\/a>.<\/li>\n<li>High Performance Computing (HPC), open a <a href=\"https:\/\/scicomp.atlassian.net\/servicedesk\/customer\/portal\/9\">support ticket<\/a><\/li>\n<li>Mount Sinai Data Warehouse (MSDW), open a\u00a0<a href=\"https:\/\/scicomp.atlassian.net\/servicedesk\/customer\/portal\/2\">support ticket<\/a><\/li>\n<li>REDCap, open a\u00a0<a href=\"https:\/\/scicomp.atlassian.net\/servicedesk\/customer\/portal\/5\">support ticket<\/a><\/li>\n<li>eRAP, open a\u00a0<a href=\"https:\/\/scicomp.atlassian.net\/servicedesk\/customer\/portal\/1\">support ticket<\/a><\/li>\n<li>Data Ark, open a support ticket:\u00a0<a href=\"mailto:data-ark-team@lists.mssm.edu\">data-ark-team@lists.mssm.edu<\/a><\/li>\n<li>Academic IT Support Center,\u00a0<a href=\"mailto:ascit@mssm.edu\">ascit@mssm.edu<\/a><\/li>\n<li>Ask a Librarian, <a href=\"mailto:refdesk@mssm.edu\">refdesk@mssm.edu<\/a><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Digital Concierge Office Hours Wednesdays 3:30-4:30PM ***In addition, Office Hours are provided once a month on a different weekdayScientific Computing and Data \/ Support\u00a0\/ Digital Concierge Scientific Computing &amp; Digital &amp; Technology Partners (DTP) Online Clinic Our team will answer your questions during our weekly Digital Concierge, every Wednesday from 3:30-4:30 PM. Click here to [&hellip;]<\/p>\n","protected":false},"author":600,"featured_media":0,"parent":2682,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-5326","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/pages\/5326","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/users\/600"}],"replies":[{"embeddable":true,"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/comments?post=5326"}],"version-history":[{"count":39,"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/pages\/5326\/revisions"}],"predecessor-version":[{"id":10388,"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/pages\/5326\/revisions\/10388"}],"up":[{"embeddable":true,"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/pages\/2682"}],"wp:attachment":[{"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/media?parent=5326"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}