{"id":2714,"date":"2021-10-11T14:53:26","date_gmt":"2021-10-11T18:53:26","guid":{"rendered":"https:\/\/labs.icahn.mssm.edu\/minervalab\/?page_id=2714"},"modified":"2025-07-07T17:16:36","modified_gmt":"2025-07-07T21:16:36","slug":"support","status":"publish","type":"page","link":"https:\/\/labs.icahn.mssm.edu\/minervalab\/scientific-computing-and-data\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Hero&#8221; _builder_version=&#8221;4.9.0&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_start=&#8221;#02cbd6&#8243; background_color_gradient_end=&#8221;#086acc&#8221; background_color_gradient_direction=&#8221;1deg&#8221; background_image=&#8221;https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-content\/uploads\/sites\/342\/2022\/05\/block-bg-gradient-horizontal-221f72.png&#8221; custom_padding=&#8221;||||false|false&#8221; animation_style=&#8221;zoom&#8221; animation_direction=&#8221;bottom&#8221; animation_intensity_zoom=&#8221;8%&#8221; animation_starting_opacity=&#8221;100%&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_vertical=&#8221;-250px&#8221; box_shadow_blur=&#8221;0px&#8221; box_shadow_color=&#8221;#F8FBFE&#8221; box_shadow_position=&#8221;inner&#8221;][et_pb_row _builder_version=&#8221;3.25&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Support header&#8221; _builder_version=&#8221;4.9.0&#8243; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;|700|||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#ffffff&#8221; header_font_size=&#8221;35px&#8221; header_line_height=&#8221;1.3em&#8221; header_2_font=&#8221;||||||||&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;700px&#8221; module_alignment=&#8221;center&#8221;]<\/p>\n<h1>Support<\/h1>\n<p>Get support for your service<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; admin_label=&#8221;Contact Information&#8221; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; background_color_gradient_direction=&#8221;243deg&#8221; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;High Performance Computing&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%106%%&#8221; icon_color=&#8221;#221f72&#8243; content_max_width=&#8221;470px&#8221; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;64px&#8221; admin_label=&#8221;HPC&#8221; _builder_version=&#8221;4.9.0&#8243; header_font=&#8221;|600|||||||&#8221; header_text_color=&#8221;#221f72&#8243; header_line_height=&#8221;1.4em&#8221; 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button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;on&#8221; button_border_radius__hover=&#8221;26px&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;on&#8221; button_letter_spacing__hover=&#8221;1px&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; background_color_gradient_direction=&#8221;243deg&#8221; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;Mount Sinai Data Warehouse&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%159%%&#8221; icon_color=&#8221;#221f72&#8243; content_max_width=&#8221;470px&#8221; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;64px&#8221; admin_label=&#8221;MSDW&#8221; _builder_version=&#8221;4.9.0&#8243; header_font=&#8221;|600|||||||&#8221; header_text_color=&#8221;#221f72&#8243; header_line_height=&#8221;1.4em&#8221; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#959baf&#8221; body_font_size=&#8221;16px&#8221; background_color=&#8221;#ffffff&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||-24px|&#8221; custom_padding=&#8221;40px|30px|64px|30px&#8221; border_radii=&#8221;on|4px|4px|4px|4px&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(34,56,101,0.12)&#8221; locked=&#8221;off&#8221;]<\/p>\n<p>For Mount Sinai Data Warehouse (MSDW) data requests, <a href=\"https:\/\/scicomp.mssm.edu\/jira\/servicedesk\/customer\/portal\/4\">submit a ticket<\/a>. For self-service query tools,\u00a0<a href=\"https:\/\/scicomp.mssm.edu\/jira\/servicedesk\/customer\/portal\/14\">click here<\/a>.<\/p>\n<p>To find answers to common questions, visit\u00a0<a href=\"https:\/\/labs.icahn.mssm.edu\/msdw\/faqs\/\">MSDW FAQ<\/a><\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=&#8221;https:\/\/labs.icahn.mssm.edu\/msdw\/open-a-ticket\/&#8221; button_text=&#8221;Submit MSDW Ticket&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.9.0&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;13px&#8221; button_text_color=&#8221;#ffffff&#8221; button_bg_use_color_gradient=&#8221;on&#8221; button_bg_color_gradient_start=&#8221;#00aeef&#8221; button_bg_color_gradient_end=&#8221;#221f72&#8243; button_bg_color_gradient_direction=&#8221;245deg&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;26px&#8221; button_letter_spacing=&#8221;1px&#8221; button_font=&#8221;|600||on|||||&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;15px|30px|15px|30px&#8221; button_text_color_hover=&#8221;#ffffff&#8221; button_border_radius_hover=&#8221;26px&#8221; button_letter_spacing_hover=&#8221;1px&#8221; locked=&#8221;off&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;on&#8221; button_text_color__hover=&#8221;#ffffff&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;on&#8221; button_border_radius__hover=&#8221;26px&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;on&#8221; button_letter_spacing__hover=&#8221;1px&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Submit a ticket&#8221; _builder_version=&#8221;4.9.0&#8243; background_color=&#8221;#f8fbfe&#8221; custom_padding=&#8221;30px|0px|30px|0px|false|false&#8221;][et_pb_row _builder_version=&#8221;3.25&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;About Scientific Computing&#8221; _builder_version=&#8221;4.9.0&#8243; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#959baf&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_text_align=&#8221;left&#8221; header_text_color=&#8221;#535b7c&#8221; header_font_size=&#8221;45px&#8221; header_line_height=&#8221;1.4em&#8221; header_2_font=&#8221;|700|||||||&#8221; header_2_text_color=&#8221;#221f72&#8243; header_2_font_size=&#8221;34px&#8221; header_2_line_height=&#8221;1.3em&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;700px&#8221; module_alignment=&#8221;center&#8221;]<\/p>\n<h1>About Scientific Computing and Data at Mount Sinai<\/h1>\n<p>The mission is to enable and accelerate biomedical discovery through collaborative research using high performance computing, biomedical informatics and data science.<\/p>\n<p>Our guiding principle for data is FAIR: Findable, Accessible, Interoperable, and Reusable (and Reproducible). Scientific Computing and Data partners in research projects through:<\/p>\n<ul>\n<li style=\"text-align: left\"><a href=\"https:\/\/labs.icahn.mssm.edu\/minervalab\/resources\/hardware-technical-specs\/\">High Performance Computing<\/a>: The computing infrastructure provides resources and assistance to researchers across institutions around the globe. The primary asset for Scientific Computing is the supercomputer Minerva, accessible for processing large-scale computing jobs for research.<\/li>\n<li style=\"text-align: left\"><a href=\"https:\/\/labs.icahn.mssm.edu\/minervalab\/about-rds\/\">Research Data Services<\/a>: Researchers planning new studies or continuing longitudinal research can utilize self-service tools or custom services to process, access, or collect data.<\/li>\n<li style=\"text-align: left\"><a href=\"https:\/\/labs.icahn.mssm.edu\/msdw\/about-us\/\">Mount Sinai Data Warehouse<\/a>: MSDW houses and collects clinical and operational data for use in clinical and translational research, containing over 10 million records and over 2 billion facts.<\/li>\n<\/ul>\n<p>We engage and collaborate with researchers and clinicians to achieve extraordinary biomedical breakthroughs. Genomics, molecular biology, oncology, and psychiatry are just a few of the fields in which scientists have used our expertise and resources to achieve new discoveries at speeds that were unthinkable only a few years earlier. In addition, researchers are devising more complex experiments, higher fidelity simulations, and attaining a higher level of accuracy.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Quick reference&#8221; _builder_version=&#8221;4.9.0&#8243; background_color=&#8221;RGBA(0,0,0,0)&#8221; custom_padding=&#8221;54px|0px|100px|0px&#8221;][et_pb_row _builder_version=&#8221;3.25&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Digital Concierge&#8221; _builder_version=&#8221;4.9.0&#8243; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#959baf&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#535b7c&#8221; header_font_size=&#8221;45px&#8221; header_line_height=&#8221;1.4em&#8221; header_2_font=&#8221;|700|||||||&#8221; header_2_text_color=&#8221;#221f72&#8243; header_2_font_size=&#8221;34px&#8221; header_2_line_height=&#8221;1.3em&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;700px&#8221; module_alignment=&#8221;center&#8221;]<\/p>\n<h1>Digital Concierge Office Hours<\/h1>\n<p>The Digital Concierge service is first-come, first-served with no appointment required. 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