{"id":2714,"date":"2021-10-11T14:53:26","date_gmt":"2021-10-11T18:53:26","guid":{"rendered":"https:\/\/labs.icahn.mssm.edu\/minervalab\/?page_id=2714"},"modified":"2026-09-04T15:36:06","modified_gmt":"2026-09-04T19:36:06","slug":"support","status":"publish","type":"page","link":"https:\/\/labs.icahn.mssm.edu\/minervalab\/scientific-computing-and-data\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[et_pb_section bb_built=&#8221;1&#8243; admin_label=&#8221;Hero&#8221; _builder_version=&#8221;4.9.0&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_start=&#8221;#02cbd6&#8243; background_color_gradient_end=&#8221;#086acc&#8221; background_color_gradient_direction=&#8221;1deg&#8221; background_image=&#8221;https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-content\/uploads\/sites\/342\/2022\/05\/block-bg-gradient-horizontal-221f72.png&#8221; custom_padding=&#8221;||||false|false&#8221; animation_style=&#8221;zoom&#8221; animation_direction=&#8221;bottom&#8221; 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header_2_font=&#8221;||||||||&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;700px&#8221; module_alignment=&#8221;center&#8221;]<\/p>\n<h1>Support<\/h1>\n<p>Get support for your service<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Contact Information&#8221; column_structure=&#8221;1_3,1_3,1_3&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; background_color_gradient_direction=&#8221;243deg&#8221; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb admin_label=&#8221;HPC&#8221; title=&#8221;High Performance Computing&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe00d;||divi||400&#8243; icon_color=&#8221;#221f72&#8243; content_max_width=&#8221;470px&#8221; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;64px&#8221; _builder_version=&#8221;4.9.0&#8243; 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_builder_version=&#8221;4.9.0&#8243; header_font=&#8221;|600|||||||&#8221; header_text_color=&#8221;#221f72&#8243; header_line_height=&#8221;1.4em&#8221; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#959baf&#8221; body_font_size=&#8221;16px&#8221; background_color=&#8221;#ffffff&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||-24px|&#8221; custom_padding=&#8221;40px|30px|64px|30px&#8221; border_radii=&#8221;on|4px|4px|4px|4px&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(34,56,101,0.12)&#8221; locked=&#8221;off&#8221; image_icon_width=&#8221;64px&#8221;]<\/p>\n<p>For Mount Sinai Data Warehouse (MSDW) data requests, <a href=\"https:\/\/scicomp.mssm.edu\/jira\/servicedesk\/customer\/portal\/4\">submit a ticket<\/a>. For self-service query tools,\u00a0<a href=\"https:\/\/scicomp.mssm.edu\/jira\/servicedesk\/customer\/portal\/14\">click here<\/a>.<\/p>\n<p>To find answers to common questions, visit\u00a0<a href=\"https:\/\/labs.icahn.mssm.edu\/msdw\/faqs\/\">MSDW FAQ<\/a><\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=&#8221;https:\/\/labs.icahn.mssm.edu\/msdw\/open-a-ticket\/&#8221; button_text=&#8221;Submit MSDW Ticket&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.9.0&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;13px&#8221; button_text_color=&#8221;#ffffff&#8221; button_bg_use_color_gradient=&#8221;on&#8221; button_bg_color_gradient_start=&#8221;#00aeef&#8221; button_bg_color_gradient_end=&#8221;#221f72&#8243; button_bg_color_gradient_direction=&#8221;245deg&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;26px&#8221; button_letter_spacing=&#8221;1px&#8221; button_font=&#8221;|600||on|||||&#8221; button_use_icon=&#8221;off&#8221; 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_builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;About Scientific Computing&#8221; _builder_version=&#8221;4.27.4&#8243; text_text_color=&#8221;#959baf&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.8em&#8221; header_text_align=&#8221;left&#8221; header_text_color=&#8221;#535b7c&#8221; header_font_size=&#8221;45px&#8221; header_line_height=&#8221;1.4em&#8221; header_2_font=&#8221;|700|||||||&#8221; header_2_text_color=&#8221;#221f72&#8243; header_2_font_size=&#8221;34px&#8221; header_2_line_height=&#8221;1.3em&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;700px&#8221; module_alignment=&#8221;center&#8221; background_pattern_color=&#8221;rgba(0,0,0,0.2)&#8221; background_mask_color=&#8221;#ffffff&#8221; text_text_shadow_horizontal_length=&#8221;text_text_shadow_style,%91object Object%93&#8243; text_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; text_text_shadow_vertical_length=&#8221;text_text_shadow_style,%91object Object%93&#8243; 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header_3_text_shadow_vertical_length=&#8221;header_3_text_shadow_style,%91object Object%93&#8243; header_3_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_3_text_shadow_blur_strength=&#8221;header_3_text_shadow_style,%91object Object%93&#8243; header_3_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_4_text_shadow_horizontal_length=&#8221;header_4_text_shadow_style,%91object Object%93&#8243; header_4_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_4_text_shadow_vertical_length=&#8221;header_4_text_shadow_style,%91object Object%93&#8243; header_4_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_4_text_shadow_blur_strength=&#8221;header_4_text_shadow_style,%91object Object%93&#8243; header_4_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_5_text_shadow_horizontal_length=&#8221;header_5_text_shadow_style,%91object Object%93&#8243; header_5_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_5_text_shadow_vertical_length=&#8221;header_5_text_shadow_style,%91object Object%93&#8243; header_5_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_5_text_shadow_blur_strength=&#8221;header_5_text_shadow_style,%91object Object%93&#8243; header_5_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_6_text_shadow_horizontal_length=&#8221;header_6_text_shadow_style,%91object Object%93&#8243; header_6_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_6_text_shadow_vertical_length=&#8221;header_6_text_shadow_style,%91object Object%93&#8243; header_6_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_6_text_shadow_blur_strength=&#8221;header_6_text_shadow_style,%91object Object%93&#8243; header_6_text_shadow_blur_strength_tablet=&#8221;1px&#8221; box_shadow_horizontal_tablet=&#8221;0px&#8221; box_shadow_vertical_tablet=&#8221;0px&#8221; box_shadow_blur_tablet=&#8221;40px&#8221; box_shadow_spread_tablet=&#8221;0px&#8221; vertical_offset_tablet=&#8221;0&#8243; horizontal_offset_tablet=&#8221;0&#8243; z_index_tablet=&#8221;0&#8243;]<\/p>\n<h1>About Scientific Computing and Data at Mount Sinai<\/h1>\n<p>The mission is to enable and accelerate biomedical discovery through collaborative research using high performance computing, biomedical informatics and data science.<\/p>\n<p>Our guiding principle for data is FAIR: Findable, Accessible, Interoperable, and Reusable (and Reproducible). Scientific Computing and Data partners in research projects through:<\/p>\n<ul>\n<li style=\"text-align: left\"><a href=\"https:\/\/labs.icahn.mssm.edu\/minervalab\/resources\/hardware-technical-specs\/\">High Performance Computing<\/a>: The computing infrastructure provides resources and assistance to researchers across institutions around the globe. The primary asset for Scientific Computing is the supercomputer Minerva, accessible for processing large-scale computing jobs for research.<\/li>\n<li style=\"text-align: left\"><a href=\"https:\/\/labs.icahn.mssm.edu\/minervalab\/air-ms-artificial-intelligence-ready-mount-sinai\/\">Artificial Intelligence Ready Mount Sinai (AIR\u00b7MS)<\/a>: An in-memory data warehouse which stores clinical data for artificial intelligence analysis. It is extremely fast, as data is stored in random access memory (RAM) rather than on computer hard drives.<br \/>AIR\u00b7MS provides a platform where researchers can access the vast datasets held at Mount Sinai for data science and machine learning endeavors. It enables biomedical research in digital health and AI, accelerating medical discoveries leading to better patient outcomes.<\/li>\n<li style=\"text-align: left\"><a href=\"https:\/\/labs.icahn.mssm.edu\/msdw\/about-us\/\">Mount Sinai Data Warehouse<\/a>: MSDW houses and collects clinical and operational data for use in clinical and translational research, containing over 10 million records and over 2 billion facts.<\/li>\n<\/ul>\n<p>We engage and collaborate with researchers and clinicians to achieve extraordinary biomedical breakthroughs. Genomics, molecular biology, oncology, and psychiatry are just a few of the fields in which scientists have used our expertise and resources to achieve new discoveries at speeds that were unthinkable only a few years earlier. 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