{"id":2597,"date":"2021-10-11T10:02:29","date_gmt":"2021-10-11T14:02:29","guid":{"rendered":"https:\/\/labs.icahn.mssm.edu\/minervalab\/?page_id=2597"},"modified":"2025-06-09T13:49:25","modified_gmt":"2025-06-09T17:49:25","slug":"ticket","status":"publish","type":"page","link":"https:\/\/labs.icahn.mssm.edu\/minervalab\/rds\/ticket\/","title":{"rendered":"Ticket"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.9.0″ _module_preset=”default”][et_pb_fullwidth_menu menu_id=”14″ menu_style=”centered” fullwidth_menu=”on” active_link_color=”#d80b8c” dropdown_menu_bg_color=”#221f72″ dropdown_menu_line_color=”#221f72″ dropdown_menu_active_link_color=”#d80b8c” _builder_version=”4.9.0″ _module_preset=”default” menu_font=”|600|||||||” menu_text_color=”#FFFFFF” menu_font_size=”16px” background_color=”#221f72″ background_layout=”dark”][\/et_pb_fullwidth_menu][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.9.0″ _module_preset=”default” custom_padding=”0px||0px||false|false”][et_pb_row _builder_version=”4.9.0″ _module_preset=”default” custom_padding=”||0px||false|false”][et_pb_column type=”4_4″ _builder_version=”4.9.0″ _module_preset=”default”][et_pb_text admin_label=”Breadcrumb” _builder_version=”4.9.0″ _module_preset=”default”]<\/p>\n

Scientific Computing and Data<\/a> \/ Research Data Services<\/a> \/ Tickets<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.9.0″ _module_preset=”default”][et_pb_row _builder_version=”4.9.0″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.9.0″ _module_preset=”default”][et_pb_text _builder_version=”4.9.0″ _module_preset=”default” header_font=”|700|||||||” header_text_color=”#221f72″]<\/p>\n

Tickets<\/h1>\n

The best way to ask a question, report an issue, or make a request is by submitting a ticket for your service:<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.9.0″ _module_preset=”default” animation_style=”zoom” animation_intensity_zoom=”8%” animation_starting_opacity=”100%”][et_pb_column type=”1_3″ _builder_version=”4.9.0″ _module_preset=”default”][et_pb_blurb title=”eRAP Service Desk” url=”https:\/\/scicomp.atlassian.net\/servicedesk\/customer\/portal\/1″ image=”https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-content\/uploads\/sites\/342\/2022\/05\/erap-logo-150×150.png” image_max_width=”60%” admin_label=”eRAP” _builder_version=”4.9.0″ _module_preset=”default” header_text_align=”center” header_text_color=”#221f72″ header_font_size=”24px” custom_padding=”20px|20px|20px|20px|false|false” link_option_url=”https:\/\/scicomp.atlassian.net\/servicedesk\/customer\/portal\/1″ hover_enabled=”0″ border_radii=”on|4px|4px|4px|4px” border_width_top=”4px” border_color_top=”#221f72″ box_shadow_style=”preset3″ sticky_enabled=”0″][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.9.0″ _module_preset=”default”][et_pb_blurb title=”REDCap Service Desk” url=”https:\/\/scicomp.atlassian.net\/servicedesk\/customer\/portal\/5″ image=”https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-content\/uploads\/sites\/342\/2021\/10\/redcap-1-150×150.png” image_max_width=”60%” admin_label=”REDCap” _builder_version=”4.9.0″ _module_preset=”default” header_text_align=”center” header_text_color=”#221f72″ header_font_size=”24px” custom_padding=”20px|20px|20px|20px|false|false” link_option_url=”https:\/\/scicomp.atlassian.net\/servicedesk\/customer\/portal\/5″ hover_enabled=”0″ border_radii=”on|4px|4px|4px|4px” border_width_top=”4px” border_color_top=”#221f72″ box_shadow_style=”preset3″ sticky_enabled=”0″][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.9.0″ _module_preset=”default”][et_pb_blurb title=”Contact Data Ark Support” url=”mailto:data-ark-team@lists.mssm.edu” image=”https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-content\/uploads\/sites\/342\/2021\/11\/dataark-150×150.png” image_max_width=”60%” admin_label=”Data Ark” _builder_version=”4.9.0″ _module_preset=”default” header_text_align=”center” header_text_color=”#221f72″ header_font_size=”24px” custom_padding=”20px|20px|20px|20px|false|false” link_option_url=”Mailto:data-ark-team@lists.mssm.edu” border_radii=”on|4px|4px|4px|4px” border_width_top=”4px” border_color_top=”#221f72″ box_shadow_style=”preset3″][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.9.0″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.9.0″ _module_preset=”default”][et_pb_text _builder_version=”4.9.0″ _module_preset=”default” header_font=”|700|||||||” header_text_color=”#221f72″ hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

Submitting Tickets<\/h1>\n

When submitting a ticket, kindly remember to include:<\/p>\n

    \n
  • Your name and best email address to reach you<\/li>\n
  • Thorough details of your request, including screenshots (if applicable)<\/li>\n<\/ul>\n

    A service desk representative will reach out to you regarding your ticket as soon as they are able.<\/p>\n

     <\/p>\n

    Supported by grant UL1TR004419 from the National Center for Advancing Translational Sciences, National Institutes of Health.<\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

    Scientific Computing and Data \/ Research Data Services \/ TicketsTickets The best way to ask a question, report an issue, or make a request is by submitting a ticket for your service:Submitting Tickets When submitting a ticket, kindly remember to include: Your name and best email address to reach you Thorough details of your request, […]<\/p>\n","protected":false},"author":600,"featured_media":0,"parent":2571,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-2597","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/pages\/2597","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/users\/600"}],"replies":[{"embeddable":true,"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/comments?post=2597"}],"version-history":[{"count":14,"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/pages\/2597\/revisions"}],"predecessor-version":[{"id":10135,"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/pages\/2597\/revisions\/10135"}],"up":[{"embeddable":true,"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/pages\/2571"}],"wp:attachment":[{"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/media?parent=2597"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}