{"id":1833,"date":"2021-06-21T12:02:11","date_gmt":"2021-06-21T16:02:11","guid":{"rendered":"https:\/\/labs.icahn.mssm.edu\/minervalab\/?page_id=1833"},"modified":"2025-07-17T09:59:37","modified_gmt":"2025-07-17T13:59:37","slug":"help","status":"publish","type":"page","link":"https:\/\/labs.icahn.mssm.edu\/minervalab\/help\/","title":{"rendered":"HPC Help"},"content":{"rendered":"

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Contact Us<\/h1>\n

Reach our team for assistance<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” gutter_width=”2″ admin_label=”Contact Information” _builder_version=”4.9.0″ custom_padding=”|||”][et_pb_column type=”1_4″ _builder_version=”3.25″ background_color_gradient_direction=”243deg” custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”Address” use_icon=”on” font_icon=”%%144%%” icon_color=”#221f72″ content_max_width=”470px” use_icon_font_size=”on” icon_font_size=”64px” admin_label=”Address” _builder_version=”4.9.0″ header_font=”|600|||||||” header_text_color=”#221f72″ header_line_height=”1.4em” body_font=”||||||||” body_text_color=”#959baf” body_font_size=”16px” background_color=”#ffffff” text_orientation=”center” height=”400px” custom_margin=”||-24px|” custom_padding=”40px|30px|64px|30px” border_radii=”on|4px|4px|4px|4px” box_shadow_style=”preset3″ box_shadow_color=”rgba(34,56,101,0.12)” locked=”off”]<\/p>\n

<\/div>\n
 1 Gustave L. Levy Place, New York, NY 10029-5674<\/div>\n

[\/et_pb_blurb][et_pb_button button_url=”https:\/\/www.google.com\/maps\/place\/1%20Gustave%20L.%20Levy%20Place,%20New%20York,%20NY%2010029-5674″ button_text=”Map” button_alignment=”center” _builder_version=”4.9.0″ custom_button=”on” button_text_size=”13px” button_text_color=”#ffffff” button_bg_use_color_gradient=”on” button_bg_color_gradient_start=”#00aeef” button_bg_color_gradient_end=”#221f72″ button_bg_color_gradient_direction=”243deg” button_border_width=”0px” button_border_radius=”26px” button_letter_spacing=”1px” button_font=”|600||on|||||” button_use_icon=”off” custom_margin=”|||” custom_padding=”15px|30px|15px|30px” button_text_color_hover=”#ffffff” button_border_radius_hover=”26px” button_letter_spacing_hover=”1px” locked=”off” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”on” button_text_color__hover=”#ffffff” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”on” button_border_radius__hover=”26px” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”1px” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ background_color_gradient_direction=”243deg” custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”In-person Support” use_icon=”on” font_icon=”%%144%%” icon_color=”#221f72″ content_max_width=”470px” use_icon_font_size=”on” icon_font_size=”64px” admin_label=”Address” _builder_version=”4.9.0″ header_font=”|600|||||||” header_text_color=”#221f72″ header_line_height=”1.4em” body_font=”||||||||” body_text_color=”#959baf” body_font_size=”16px” background_color=”#ffffff” text_orientation=”center” height=”400px” custom_margin=”||-24px|” custom_padding=”40px|30px|64px|30px” border_radii=”on|4px|4px|4px|4px” box_shadow_style=”preset3″ box_shadow_color=”rgba(34,56,101,0.12)” locked=”off”]<\/p>\n

Our office is located at Icahn, L3-70 (3rd Floor)<\/div>\n

[\/et_pb_blurb][et_pb_button button_url=”mailto:hpchelp@hpc.mssm.edu” button_text=”E-mail” button_alignment=”center” admin_label=”Button” _builder_version=”4.9.0″ custom_button=”on” button_text_size=”13px” button_text_color=”#ffffff” button_bg_use_color_gradient=”on” button_bg_color_gradient_start=”#00aeef” button_bg_color_gradient_end=”#221f72″ button_bg_color_gradient_direction=”243deg” button_border_width=”0px” button_border_radius=”26px” button_letter_spacing=”1px” button_font=”|600||on|||||” button_use_icon=”off” custom_margin=”|||” custom_padding=”15px|30px|15px|30px” button_text_color_hover=”#ffffff” button_border_radius_hover=”26px” button_letter_spacing_hover=”1px” locked=”off” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”on” button_text_color__hover=”#ffffff” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”on” button_border_radius__hover=”26px” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”1px” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ background_color_gradient_direction=”243deg” custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”Digital Concierge” use_icon=”on” font_icon=”%%106%%” icon_color=”#221f72″ content_max_width=”470px” use_icon_font_size=”on” icon_font_size=”64px” admin_label=”Digital concierge” _builder_version=”4.9.0″ header_font=”|600|||||||” header_text_color=”#221f72″ header_line_height=”1.4em” body_font=”||||||||” body_text_color=”#959baf” body_font_size=”16px” background_color=”#ffffff” text_orientation=”center” height=”400px” custom_margin=”||-24px|” custom_padding=”40px|30px|64px|30px” border_radii=”on|4px|4px|4px|4px” box_shadow_style=”preset3″ box_shadow_color=”rgba(34,56,101,0.12)” locked=”off”]<\/p>\n

Walk-in clinics every Wednesday, 3:30-4:40 PM<\/p>\n

[\/et_pb_blurb][et_pb_button button_url=”https:\/\/labs.icahn.mssm.edu\/minervalab\/scientific-computing-and-data\/digital-concierge\/” button_text=”Info” button_alignment=”center” _builder_version=”4.9.0″ custom_button=”on” button_text_size=”13px” button_text_color=”#ffffff” button_bg_use_color_gradient=”on” button_bg_color_gradient_start=”#00aeef” button_bg_color_gradient_end=”#221f72″ button_bg_color_gradient_direction=”245deg” button_border_width=”0px” button_border_radius=”26px” button_letter_spacing=”1px” button_font=”|600||on|||||” button_use_icon=”off” custom_margin=”|||” custom_padding=”15px|30px|15px|30px” button_text_color_hover=”#ffffff” button_border_radius_hover=”26px” button_letter_spacing_hover=”1px” locked=”off” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”on” button_text_color__hover=”#ffffff” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”on” button_border_radius__hover=”26px” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”1px” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.9.0″ _module_preset=”default”][et_pb_blurb title=”Open a Ticket” use_icon=”on” font_icon=”%%220%%” icon_color=”#221f72″ content_max_width=”470px” use_icon_font_size=”on” icon_font_size=”64px” admin_label=”Open a Ticket” _builder_version=”4.9.0″ header_font=”|600|||||||” header_text_color=”#221f72″ header_line_height=”1.4em” body_font=”||||||||” body_text_color=”#959baf” body_font_size=”16px” background_color=”#ffffff” text_orientation=”center” height=”400px” custom_margin=”||-24px|” custom_padding=”40px|30px|64px|30px” border_radii=”on|4px|4px|4px|4px” box_shadow_style=”preset3″ box_shadow_color=”rgba(34,56,101,0.12)” locked=”off”]<\/p>\n

The best method to ask a question, make a request, report a bug, or contact support personnel is to submit a ticket. You can contact us here: hpchelp@mssm.edu<\/a><\/p>\n

[\/et_pb_blurb][et_pb_button button_url=”mailto: hpchelp@mssm.edu” button_text=”Open a Ticket” button_alignment=”center” _builder_version=”4.9.0″ custom_button=”on” button_text_size=”13px” button_text_color=”#ffffff” button_bg_use_color_gradient=”on” button_bg_color_gradient_start=”#00aeef” button_bg_color_gradient_end=”#221f72″ button_bg_color_gradient_direction=”245deg” button_border_width=”0px” button_border_radius=”26px” button_letter_spacing=”1px” button_font=”|600||on|||||” button_use_icon=”off” custom_margin=”|||” custom_padding=”15px|30px|15px|30px” hover_enabled=”0″ button_text_color_hover=”#ffffff” button_border_radius_hover=”26px” button_letter_spacing_hover=”1px” locked=”off” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”on” button_text_color__hover=”#ffffff” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”on” button_border_radius__hover=”26px” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”1px” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Quick reference” _builder_version=”4.9.0″ background_color=”RGBA(0,0,0,0)” custom_padding=”54px|0px|100px|0px”][et_pb_row _builder_version=”3.25″][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”%22Quick reference%22″ _builder_version=”4.9.0″ text_font=”||||||||” text_text_color=”#959baf” text_font_size=”18px” text_line_height=”1.8em” header_font=”||||||||” header_text_align=”left” header_text_color=”#535b7c” header_font_size=”45px” header_line_height=”1.4em” header_2_font=”|700|||||||” header_2_text_color=”#221f72″ header_2_font_size=”34px” header_2_line_height=”1.3em” text_orientation=”center” max_width=”700px” module_alignment=”center”]<\/p>\n

Quick Reference<\/h2>\n

Click on any resource for assistance<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”3.25″ custom_padding=”15px||15px|”][et_pb_column type=”1_2″ _builder_version=”3.25″ background_color_gradient_direction=”243deg” custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”Documentation” url=”https:\/\/labs.icahn.mssm.edu\/minervalab\/documentation\/” icon_placement=”left” content_max_width=”470px” admin_label=”Documentation” _builder_version=”4.9.0″ header_font=”|600|||||||” header_text_align=”left” header_text_color=”#221f72″ header_font_size=”20px” header_line_height=”1.4em” body_font=”||||||||” body_text_align=”left” body_text_color=”#959baf” body_font_size=”16px” background_color=”#ffffff” text_orientation=”center” custom_margin=”||6%|” custom_padding=”40px|20px|40px|20px” animation_style=”zoom” animation_intensity_zoom=”5%” link_option_url=”https:\/\/labs.icahn.mssm.edu\/minervalab\/documentation\/” border_radii=”on|4px|4px|4px|4px” border_color_all=”#00aeef” border_width_top=”6px” box_shadow_style=”preset3″ box_shadow_color=”rgba(34,56,101,0.12)”]<\/p>\n

Valuable reference documentation for utilizing Minerva<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Minerva Quick Start” url=”https:\/\/labs.icahn.mssm.edu\/minervalab\/minerva-quick-start\/” icon_placement=”left” content_max_width=”470px” admin_label=”Minerva Quick Start” _builder_version=”4.9.0″ header_font=”|600|||||||” header_text_align=”left” header_text_color=”#221f72″ header_font_size=”20px” header_line_height=”1.4em” body_font=”||||||||” body_text_align=”left” body_text_color=”#959baf” body_font_size=”16px” background_color=”#ffffff” text_orientation=”center” custom_margin=”||6%|” custom_padding=”40px|20px|40px|20px” animation_style=”zoom” animation_intensity_zoom=”5%” link_option_url=”https:\/\/labs.icahn.mssm.edu\/minervalab\/minerva-quick-start\/” border_radii=”on|4px|4px|4px|4px” border_color_all=”#00aeef” border_width_top=”6px” box_shadow_style=”preset3″ box_shadow_color=”rgba(34,56,101,0.12)”]<\/p>\n

A quick start resource guide for first-time Minerva users<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Training Documents” url=”https:\/\/labs.icahn.mssm.edu\/minervalab\/resources\/the-minerva-user-group-and-training-classes\/” icon_placement=”left” content_max_width=”470px” admin_label=”Training Documents” _builder_version=”4.9.0″ header_font=”|600|||||||” header_text_align=”left” header_text_color=”#221f72″ header_font_size=”20px” header_line_height=”1.4em” body_font=”||||||||” body_text_align=”left” body_text_color=”#959baf” body_font_size=”16px” background_color=”#ffffff” text_orientation=”center” custom_margin=”||6%|” custom_padding=”40px|20px|40px|20px” animation_style=”zoom” animation_intensity_zoom=”5%” link_option_url=”https:\/\/labs.icahn.mssm.edu\/minervalab\/resources\/the-minerva-user-group-and-training-classes\/” border_radii=”on|4px|4px|4px|4px” border_color_all=”#00aeef” border_width_top=”6px” box_shadow_style=”preset3″ box_shadow_color=”rgba(34,56,101,0.12)”]<\/p>\n

Recordings and slides for training sessions, town hall meetings, and user surveys<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Technical Specifications” url=”https:\/\/labs.icahn.mssm.edu\/minervalab\/resources\/hardware-technical-specs\/” icon_placement=”left” content_max_width=”470px” admin_label=”Technical Specs” _builder_version=”4.9.0″ header_font=”|600|||||||” header_text_align=”left” header_text_color=”#221f72″ header_font_size=”20px” header_line_height=”1.4em” body_font=”||||||||” body_text_align=”left” body_text_color=”#959baf” body_font_size=”16px” background_color=”#ffffff” text_orientation=”center” custom_margin=”||6%|” custom_padding=”40px|20px|40px|20px” animation_style=”zoom” animation_intensity_zoom=”5%” link_option_url=”https:\/\/labs.icahn.mssm.edu\/minervalab\/resources\/hardware-technical-specs\/” border_radii=”on|4px|4px|4px|4px” border_color_all=”#00aeef” border_width_top=”6px” box_shadow_style=”preset3″ box_shadow_color=”rgba(34,56,101,0.12)”]<\/p>\n

Minerva technical specifications and hardware<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ background_color_gradient_direction=”243deg” custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”FAQ’s” url=”https:\/\/labs.icahn.mssm.edu\/minervalab\/faqs\/” icon_placement=”left” content_max_width=”470px” admin_label=”FAQs” _builder_version=”4.9.0″ header_font=”|600|||||||” header_text_align=”left” header_text_color=”#221f72″ header_font_size=”20px” header_line_height=”1.4em” body_font=”||||||||” body_text_align=”left” body_text_color=”#959baf” body_font_size=”16px” background_color=”#ffffff” text_orientation=”center” custom_margin=”||6%|” custom_padding=”40px|20px|40px|20px” animation_style=”zoom” animation_intensity_zoom=”5%” link_option_url=”https:\/\/labs.icahn.mssm.edu\/minervalab\/faqs\/” border_radii=”on|4px|4px|4px|4px” border_color_all=”#00aeef” border_width_top=”6px” box_shadow_style=”preset3″ box_shadow_color=”rgba(34,56,101,0.12)”]<\/p>\n

Find answers to our users’ frequently asked questions<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Logging In” url=”https:\/\/labs.icahn.mssm.edu\/minervalab\/logging-in\/” icon_placement=”left” content_max_width=”470px” admin_label=”Ligging in” _builder_version=”4.9.0″ header_font=”|600|||||||” header_text_align=”left” header_text_color=”#221f72″ header_font_size=”20px” header_line_height=”1.4em” body_font=”||||||||” body_text_align=”left” body_text_color=”#959baf” body_font_size=”16px” background_color=”#ffffff” text_orientation=”center” custom_margin=”||6%|” custom_padding=”40px|20px|40px|20px” animation_style=”zoom” animation_intensity_zoom=”5%” link_option_url=”https:\/\/labs.icahn.mssm.edu\/minervalab\/logging-in\/” border_radii=”on|4px|4px|4px|4px” border_color_all=”#00aeef” border_width_top=”6px” box_shadow_style=”preset3″ box_shadow_color=”rgba(34,56,101,0.12)”]<\/p>\n

Detailed instruction for logging in to Minerva<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Resources” url=”https:\/\/labs.icahn.mssm.edu\/minervalab\/resources\/” icon_placement=”left” content_max_width=”470px” admin_label=”Resources” _builder_version=”4.9.0″ header_font=”|600|||||||” header_text_align=”left” header_text_color=”#221f72″ header_font_size=”20px” header_line_height=”1.4em” body_font=”||||||||” body_text_align=”left” body_text_color=”#959baf” body_font_size=”16px” background_color=”#ffffff” text_orientation=”center” custom_margin=”||6%|” custom_padding=”40px|20px|40px|20px” animation_style=”zoom” animation_intensity_zoom=”5%” link_option_url=”https:\/\/labs.icahn.mssm.edu\/minervalab\/resources\/” border_radii=”on|4px|4px|4px|4px” border_color_all=”#00aeef” border_width_top=”6px” box_shadow_style=”preset3″ box_shadow_color=”rgba(34,56,101,0.12)”]<\/p>\n

User training materials, documentation, Minerva specifications, and more<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Account Request” url=”https:\/\/acctreq.hpc.mssm.edu\/” icon_placement=”left” content_max_width=”470px” admin_label=”Acct req” _builder_version=”4.9.0″ header_font=”|600|||||||” header_text_align=”left” header_text_color=”#221f72″ header_font_size=”20px” header_line_height=”1.4em” body_font=”||||||||” body_text_align=”left” body_text_color=”#959baf” body_font_size=”16px” background_color=”#ffffff” text_orientation=”center” custom_margin=”||6%|” custom_padding=”40px|20px|40px|20px” animation_style=”zoom” animation_intensity_zoom=”5%” link_option_url=”https:\/\/acctreq.hpc.mssm.edu\/” border_radii=”on|4px|4px|4px|4px” border_color_all=”#00aeef” border_width_top=”6px” box_shadow_style=”preset3″ box_shadow_color=”rgba(34,56,101,0.12)”]<\/p>\n

Request a user account to access Minerva<\/p>\n

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Contact Us Reach our team for assistance  1 Gustave L. Levy Place, New York, NY 10029-5674Our office is located at Icahn, L3-70 (3rd Floor)Walk-in clinics every Wednesday, 3:30-4:40 PMThe best method to ask a question, make a request, report a bug, or contact support personnel is to submit a ticket. You can contact us here: […]<\/p>\n","protected":false},"author":600,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1833","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/pages\/1833","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/users\/600"}],"replies":[{"embeddable":true,"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/comments?post=1833"}],"version-history":[{"count":60,"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/pages\/1833\/revisions"}],"predecessor-version":[{"id":10751,"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/pages\/1833\/revisions\/10751"}],"wp:attachment":[{"href":"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-json\/wp\/v2\/media?parent=1833"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}