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How to get help<\/span><\/strong><\/span><\/h1>\n<\/div>\nBefore reaching out please visit our Frequently Asked Questions (FAQ)<\/a> page to see if your question is addressed here.<\/p>\nAdvanced Support is now available through a<\/span>\u00a0new\u00a0ticketing<\/span>\u00a0support\u00a0system<\/span><\/a>.<\/b><\/p>\n![\"\"](\"https:\/\/labs.icahn.mssm.edu\/minervalab\/wp-content\/uploads\/sites\/342\/2025\/09\/Ticket-300x169.jpg\")
<\/a><\/strong>If your question is not answered in the FAQ section then you can ask your question, make a request, report a bug, or contact support personnel by submitting a ticket.<\/p>\nThis new service will provide 1:1 support and will address a broad range of areas including, but not limited to:<\/p>\n
\n\n\n\n\n- Data-related questions\u00a0<\/strong><\/span>\n
\n- Observational Medical Outcomes Partnership (OMOP)\u00a0<\/li>\n
- Clinical codes\u00a0<\/li>\n
- Metadata\/Data in AIR\u00b7MS<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/td>\n
\n\n- Access-related questions\u00a0<\/strong><\/span><\/li>\n
- Python\/R related questions\u00a0<\/strong><\/span><\/li>\n
- Minerva<\/strong><\/span><\/li>\n
- Project\/collaboration requests\u00a0<\/strong><\/span><\/li>\n
- Compliance\/IRB\u00a0<\/strong><\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\u00a0<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> Scientific Computing and Data \/ AIR\u00b7MS (AI Ready Mount Sinai) \/ Help and Support How to get helpBefore reaching out please visit our Frequently Asked Questions (FAQ) page to see if your question is addressed here.Advanced Support is now available through a\u00a0new\u00a0ticketing\u00a0support\u00a0system.If your question is not answered in the FAQ section then you can […]<\/p>\n","protected":false},"author":700,"featured_media":11908,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"How to get help<\/span><\/h4><\/div>For general inquiries or support questions, please contact the AIR\u00b7MS team using the email addresses below<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>Please use this email for general questions and inquiries about AIR\u00b7MS: <\/strong><\/span>airms-info<\/a><\/p><\/div><\/div><\/div><\/div>
Advanced Support is now available through a<\/span>\u00a0new\u00a0ticketing<\/span>\u00a0support\u00a0system<\/span><\/a>.<\/b><\/p>\n This new service will provide 1:1 support and will address a broad range of areas including, but not limited to:<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" For general inquiries or support questions, please contact the AIR\u00b7MS team using the email addresses below<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div> Please use this email for general questions and inquiries about AIR\u00b7MS: <\/strong><\/span>airms-info<\/a><\/p><\/div><\/div><\/div><\/div><\/a><\/strong>If your question is not answered in the FAQ section then you can ask your question, make a request, report a bug, or contact support personnel by submitting a ticket.<\/p>\n\n\n
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How to get help<\/span><\/h4><\/div>